CTD-N Technical Manual
P/N 95F-6000-00 (February 2017)
page 157
EAR-Controlled Technology Subject to Restrictions Contained on the Cover Page.
Returning CTDs to TRDI for Service
When shipping the system to TRDI from either inside or outside the United States, the following
instructions will help ensure the CTD arrives with the minimum possible delay. Any deviation from
these instructions increases the potential for delay.
•
All shipments must be accompanied by two copies of your commercial invoice showing
value of material and any reason for return.
•
Whenever possible, please send copies of the original export shipping documents with
the consignment.
•
If the equipment is property of TRDI, please insure for full value.
•
If the value is in excess of $1,000.000, the following shippers oath must be sent with
the invoices. (This can be typed on the invoice or on a separate letterhead).
“I,____________________________________, declare that the articles
herein specified are, the growth, produce, or manufacture of the United States;
that they were exported from the United States; from the Port of
____________________________, on or about
_______________________________; that they are returned without
having been advanced in value or improved in condition by any process of man-
ufacture or any other means, that no drawback, bounty, or allowance has been
paid or admitted thereof.
Signed
_____________________________________________”
Domestic Shipments
Step 1 - Request a Return Material Authorization
To obtain a Return Material Authorization (RMA) number and shipping instructions for the return
of your instrument, do one of the following:
•
Open the RMA using the web link:
http://adcp.com/support/sendADCP.aspx
•
Contact Customer Service Administration at
•
Call +1 (858) 842-2700
When requesting a RMA number, please give us the following information:
•
What is being shipped (include the serial number)
•
When you plan to send the shipment
•
What issue(s) need to be corrected
•
Name of the Field Service Engineer that knows about the issue
•
When you need the instrument returned
TRDI’s Customer Service will then respond with the RMA number for the shipment. Please include
this number on all packages and correspondence.
