CTD-N Technical Manual
page 156
EAR-Controlled Technology Subject to Restrictions Contained on the Cover Page.
APPENDIX E: Warranty, Liability, and RMA Re-
turn Procedure
Teledyne RD Instruments Limited Warranty
Teledyne RD Instruments (TRDI) guarantees its products to be free from defects in materials and
workmanship for a period of one year from the date of shipment. In the event a product malfunc-
tions during this period, TRDI’s obligation is limited to the repair or replacement, at TRDI’s option,
of any product returned to the TRDI factory. Products found defective should be returned to the
factory freight prepaid and carefully packed, as the customer will be responsible for any damage
during shipment.
Repairs or replacements, parts, labor, and return shipment under this warranty will be at no cost to
the customer. This warranty is void if, in TRDI’s opinion, the product has been damaged by acci-
dent or mishandled, altered, or repaired by the customer, where such treatment has affected its per-
formance or reliability. In the event of such mishandling, all costs for repair and return freight will
be charged to the customer. All products supplied by TRDI that are designed for use under hydro-
static loading have been certified by actual pressure testing prior to shipment. Any damage that oc-
curs as a direct result of flooding is NOT covered by this warranty.
If a product is returned for warranty repair and no defect is found, the customer will be charged a
diagnostic fee plus all shipping costs. Incidental or consequential damages or costs incurred as a
result of a product’s malfunction are not the responsibility of TRDI.
Equipment not manufactured by TRDI is supported only to the extent of the original equipment
manufacturer’s (OEM) original warranties. All OEM sensors that utilize electrodes (oxygen car-
tridges, pH, ORP, etc.) are warranted at the time of shipment, and shall perform upon initial instal-
lation within stated specifications. If the product proves to be defective within the OEM’s warranty,
TRDI will replace the product or defective part with a similar model, product or part, but only to the
extent that the OEM warrants.
All returned products must be accompanied by a Returned Material Authorization (RMA) number
issued by TRDI. Shipments without an RMA number will not be accepted.
Liability
TRDI shall not be liable for incidental or consequential damages, injuries, or losses as a result of the
installation, testing, operation, or servicing of TRDI products.
