Trouble Shooting
Internet Connection
Cisco SA 500 Series Security Appliances Administration Guide
221
A
STEP 6
Ensure that you are using the correct login information. The factory default login
name is
cisco
and the password is
cisco
. Ensure that CAPS LOCK is off when
entering this information.
Symptom: The security appliance does not save my configuration changes.
Recommended action:
STEP 1
When entering configuration settings, click
Apply
before moving to another menu
or tab; otherwise your changes are lost.
STEP 2
Click
Refresh
or
Reload
in the browser, which will clear a cached copy of the old
configuration.
Symptom: The security appliance cannot access the Internet.
Possible cause: If you use dynamic IP addresses, your security appliance is not
requesting an IP address from the ISP.
Recommended action:
STEP 1
Launch your browser and determine if you can connect to an external site such as
www.google.com.
STEP 2
Launch the Configuration Utility.
STEP 3
Click
Status
on the menu bar, and then click
Device Status > Device Status
in the
navigation tree.
STEP 4
In the
Dedicated WAN Info
area, find the
IPv4 Address
. If 0.0.0.0 is shown, your
firewall has not obtained an IP address from your ISP. See the next symptom.
Symptom: The security appliance cannot obtain an IP address from the ISP.
Recommended action:
STEP 1
Turn off power to the cable or DSL modem.
STEP 2
Turn off the security appliance.
STEP 3
Wait 5 minutes, and then reapply power to the cable or DSL modem.