Warranty and RMA Information
68-4004214-01 Rev D
149
RMA Returns Policy and Procedure for Cable Modems
If for any reason your cable modem supplied by Cisco needs to be returned for
repair, please use the following procedure.
Return Material Authorization (RMA) Procedure
1
Web- and Retail-Purchased Modems
Contact the vendor to arrange for repair and/or replacement.
2
Cable Service Provider-Purchased Modems
If for any reason your cable modem supplied by Cisco needs to be returned for
repair, please use the following procedure that applies to your geographic
region:
North America
Telephone Cisco’s Customer Service Center at 1-800-722-2009 to request a
Return Material Authorization (RMA) number. You will be asked for your
name, company, telephone, and fax number. In addition we will need to
know the model number, quantity of product returns, and the reason for
product return together with the repair disposition authority and details of
any current Service Contract entered into with Cisco. An RMA fax request
form is available upon request. Complete the RMA fax request form and fax
it to: Customer Service, fax number: (770) 236-5477.
Latin America
Telephone Cisco’s Customer Service Center, telephone number: +1-770-236-
5662 to request a Return Material Authorization (RMA) number. You will be
asked for your name, company, telephone, and fax number. In addition, we
will need to know the model number, quantity of product returns, and the
reason for product return together with the repair disposition authority and
details of any current Service Contract entered into with Cisco. An RMA fax
request form is available upon request. Complete the fax request form and
fax it to: Customer Service, fax number: +1-770-236-5888.
