Appendix B
Cable Modem Warranty and RMA Information
152
68-4004214-01 Rev D
12
Return Material Authorization RMA numbers are only valid for 60 days. RMA
numbers older than 60 days need to be revalidated by you before the equipment
is returned. Failure to comply with the above may delay the processing of your
RMA or result in the equipment being refused and being returned to you at your
expense.
13
Equipment that has been repaired in accordance with the instructions given to
the CSR at the time the RMA was issued and where charges have been incurred
for which there is no covering purchase order, the following conditions apply:
Completed repairs that are aged greater than 30 days following the end of
repair for which no purchase order number or letter of credit (L/C) is
provided will incur an interest charge of 1.5% per month of the repair
charges.
Completed repairs that are aged greater than 90 days following the end of
repair for which no purchase order number or L/C is provided will become
the property of Cisco to dispose of to enable recovery of the repair expense.
Important:
Please help us to process your repairs/claims as quickly as possible by
following the above procedure.
