Appendix B
Cable Modem Warranty and RMA Information
150
68-4004214-01 Rev D
Asia/Pacific
Telephone Cisco’s Customer Service Center at +852-2522-5059 to request a
Return Material Authorization (RMA) number. You will be asked for your
name, company, telephone, and fax number. In addition we will need to
know the model number, quantity of product returns, and the reason for
product return together with the repair disposition authority and details of
any current Service Contract entered into with Cisco. An RMA fax request
form is available upon request. Complete the fax request form and fax it to:
Customer Service, fax number: +852-2522-5624.
Europe
Telephone Cisco’s Customer Service Centre at +44 (0)1923-271422 during UK
office hours or at +44 (0)1923-271460 (24 hr Voicemail) to request a Return
Material Authorization (RMA) number. You will be asked for your name,
company, telephone, and fax number. In addition we will need to know the
model number, quantity of product returns, and the reason for product
return together with the repair disposition authority and details of any
current Service Contract entered into with Cisco. An RMA fax request form is
available upon request. Complete the fax request form and fax it to:
Customer Service, fax number: +44 (0)1923-269018.
Important:
It is important to tell the Customer Service Representative the
quantity of defective cable modems and defective external power supplies you
are returning.
PLEASE DO NOT RETURN NON-DEFECTIVE POWER SUPPLIES, POWER
CORDS AND ACCESSORY CABLES. Should you require that we ship
replacement Ethernet/USB cables, power cords, power supplies or installation
CDs with the return of your repaired cable modem(s), please be sure to request
either our RepairCare or RepairCare Plus service option. Charges WILL APPLY
for our RepairCare or RepairCare Plus service options regardless of the warranty
status of the cable modem.
3
A purchase order number or advance payment to cover “estimated” or “not to
exceed” repair costs will be requested at the time the RMA is issued. However,
should you be unable to issue a purchase order (for any reason) at the time of
your RMA request, a proforma invoice will be sent to you upon completion of
the repair that lists all costs incurred.
Note:
In-warranty equipment can incur costs through damage/misuse, cosmetic,
or “no problem found.” Equipment incurring costs will not be returned to the
customer without a valid purchase order number or alternative method of
payment such as credit card. Valid method of payment must be provided within
15 days of receipt of proforma invoice.
