Appendix B
Cable Modem Warranty and RMA Information
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68-4004214-01 Rev D
Warranty and RMA Information
Cable Modem Warranty Information
These cable modems enable you to access the Internet on your home computer
through your cable TV line. Your local cable service provider becomes your Internet
service provider. Should you experience problems, always consult with your local
cable service provider to determine whether the problem is related to the cable
network or your cable modem.
Frequently Asked Questions
What does your warranty cover?
Any defect in materials or workmanship that arises during the term of this
warranty.
What is the duration of your warranty?
The warranty for labor and parts is 60 months from purchase date.
All warranty claims must be made during the 60-month period.
What will we do?
Repair or replace, at our option, the cable modem, at no expense to you, within a
reasonable time after we receive the cable modem from you.
We will repair or replace defective Product or parts, at our option, with a new or
reconditioned cable modem or parts with equivalent or enhanced features. All
repair or replacement of the cable modem must be performed by Cisco or by a
Cisco Authorized Service Provider. Reconditioned cable modems or parts will be
equal in performance to the original cable modem or parts. All original cable
modems or parts replaced by Cisco become property of Cisco. Any replaced or
repaired cable modem or part is warranted under the same terms as this Limited
Warranty for a period of 90 days after the date of repair or replacement, or for
the remainder of the initial warranty period, whichever is longer.
