Warranty and RMA Information
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How do you obtain warranty service?
In order to receive warranty service, you must contact Cisco Services within 30
days after discovering that your cable modem has a defect in materials or
workmanship. Proof of purchase for the cable modem may be required in order
to validate warranty eligibility. If the cable modem requires service, you will be
given a return authorization number and instructions for shipping the cable
modem to Cisco or the location of the nearest Cisco Authorized Service Provider.
You must pre-pay all transportation costs, taxes, duties and insurance charges
incurred for shipment to Cisco or an Authorized Service Provider, and you must
properly pack the cable modem for shipment in the original packaging or
equivalent. You will not be reimbursed for these expenses. If the cable modem is
not insured and the cable modem is lost or damaged during transit, you are
responsible for such loss or damage.
What is not covered by your warranty?
Customer instruction. (Your owner’s manual clearly describes how to install,
adjust, and operate your cable modem. Obtain additional information from your
cable service provider)
Improper installation, maintenance or handling, storage, transportation, testing,
repair or related adjustments
Signal reception problems not caused by your cable modem
Damage from misuse or neglect
Any defect that arises after the original purchaser of the cable modem transfers
the cable modem to a subsequent owner
A cable modem with a trade name or logo other than Cisco
A cable modem that has been modified or incorporated into other products or is
used for institutional or other commercial purposes
A cable modem purchased or serviced outside the U.S.A. and/or Canada
Cosmetic problems or defects resulting from normal wear and tear under
ordinary use, which do not affect the performance or use of the cable modem
Acts of God, such as but not limited to lightning damage
External electrical fault or electrical surges
Service other than by Cisco or a Cisco Authorized Service Provider
