A-6
VPN 3002 Hardware Client Getting Started
OL-2854-01
Appendix A Troubleshooting and System Errors
VPN 3002 Hardware Client Manager Errors
Manager Logs Out
The Manager logs out unexpectedly.
Table A-2
Invalid Login or Session Timeout Screen
Problem
Possible Cause
Solution
You entered an
invalid administrator
login-name and
password
combination
•
Typing error.
•
Invalid (unrecognized)
login name or password.
•
Reenter the login name and
password, and click Login.
•
Use a valid login name and password.
•
Verify your typing before clicking on
Login.
The Manager session
has been idle longer
than the configured
timeout interval.
(The default timeout
interval is 600
seconds, which
equals 10 minutes).
•
No activity has occurred
for (interval) seconds. The
Manager resets the
inactivity time only when
you click an action button
such as Apply, Add, or
Cancel, or a link on a
screen that invokes a
different screen. Entering
values or setting
parameters on a given
screen does not reset the
timer.
•
The timeout interval is set
too low for normal use.
On the Administration | Access Rights |
Access Settings screen, change the
Session Timeout interval to a larger value
and click Apply.
Table A-3
Browser Refresh or Reload Button Logs Out the Manager.
Problem
Possible Cause
Solution
You clicked on the Refresh or
Reload button on the browser
navigation toolbar, and the
Manager logged out. The main
login screen displays.
To protect access security, clicking
on Refresh or Reload on the browser
toolbar automatically logs out the
Manager session.
Do not use the browser
navigation toolbar buttons
with the VPN 3002 Hardware
Client Manager.
Use only the Manager Refresh
button where it appears on a
screen.
We recommend that you hide
the browser navigation toolbar
to prevent mistakes.
