11.0 TROUBLESHOOTING
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R599790 - FORCE Series User Manual
11.0TROUBLESHOOTING
If the projector is not operating properly, note the symptoms and use this section as a guide to resolve the problem.
If the problem cannot be resolved, contact your dealer for assistance.
11.1 Power
Projector Does Not Power ON
1. Ensure projector is plugged in? Check power switch above power cord is in the ON position.
2. Check that the Status LEDs are ON. While the projector is busy initializing, the LEDs should be cycling. When
finished initializing, the Power and Shutter LEDs (the two on the right) should be on.
3. Check the LCD display. While the projector is busy initializing, the display should show “Please wait”. When
finished initializing, the display should show “Standby mode”.
4. Check the LCD display for any warnings or errors.
NOTE: A condition occurs on the first power on after a software upgrade, and is indicated by all the following:
• The Status LEDs are cycling green
• The LCD displays the warning "Image Processor Upgrading"
• The LED on the Image Processor card flashes green
• The Web page shows a warning that the Image processor card is upgrading.
When this occurs, the projector should not be AC power cycled and the Image Processor card should not be
removed. This operation may take as long as 5 minutes to complete.
11.2 Lamp
Lamp Does Not Ignite
1. Is there an interlock failure? Check the LCD display for an error. If the other lamp has ignited and an image can
be seen, use the remote keypad and check the Status menu for any errors and for the Lamp door interlock status. If
not lamp has ignited, use the Virtual OSD on the web interface to check these items. The interlock failure could be
an open lamp door or a failed lamp fan.
2. Using the remote keypad or Virtual OSD as above, check the lamp mode in the Lamp menu. This may be set to a
single lamp or dual lamp mode. Check in the Status menu what the reported mode is.
3. For suspected communication failures, power-down the projector and try again.
4. If the lamp does not ignite after the second attempt and after powering down and up again (complete AC power
down, then replace the lamp.
Lamp Suddenly Turns OFF
1. Check lamp power through the remote keypad checking the Lamp menu or from the web user interface
Advanced: Lamp menu. Try increasing lamp power.
2. Check for an alarm condition on the LCD keypad display.
3. Replace the lamp.
Flicker, Shadows Or Dimness
1. Check lamp power through the remote keypad checking the Lamp menu or from the web user interface
Advanced: Lamp menu. Try increasing lamp power.
2. Replace the lamp.
11.3 LCD
Blank Screen, No Menu Displaying
1. Press any arrow key on the built-in keypad. The backlight on the LCD and the backlight for the built-in keypad
should turn on. If the LCD is still blank, restart the projector.
11.4 Remote Keypad
Remote Keypad Does Not Seem to Work
1. Replace the batteries.
2. Check if IR signals are received by the projector. Pressing any key on the remote control towards the front or rear
sensor, the Status LED will blink, regardless if any command is executed. If the LED does not blink, restart the
projector.
3. Ensure the remote keypad is enabled. If the projector is powered, using the built-in keypad, open the OSD menu
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