Identifying and Isolating Problems
8-7
T
ro
u
b
lesho
ot
ing
8
The Printer Port Name i
s
not di
s
played in [Print to the followin
g
port].
Cause 1
The machine and the cable are not properly connected.
Remedy
Check that the machine is connected to the network using the proper cable, and
then restart the machine. (See Chapter 2, “Before You Start Using the Machine,”
in the
User’s Guide
.)
Cause 2
The computer that is printing is not properly set up.
Remedy
Check the following:
•
Confirm that the proper printer driver is installed in each computer. For
instructions on installing the printer driver, see the
Printer Driver Installation
Guide
. (See Chapter 3, “Accompanying CD-ROMs,” in the
User’s Guide
.)
•
Confirm that the correct printer is set as the output destination for the
computer which is printing, and that the spool is properly set.
Data Sending/File Sharing Problems
You cannot
s
end data to an FTP
s
erver.
Cause 1
The FTP server is not set correctly.
Remedy
Perform the following to check the server status. (If you are using Windows,
perform these from the MS-DOS prompt.)
•
Example using UNIX, where the FTP server has the IP address:
192.168.1.195
U:>ftp 192.168.1.195 *Connect to server
Connected to 192.168.37.195.
220 canmfs FTP server (UNIX(r) System V Release 4.0) ready.
User (192.168.37.195:(none)): user_name *User login
331 Password required for user_name.
Password: *Enter password
230 User user_name logged in.
ftp> cd /export/share *Move to data destination directory
250 CWD command successful.
ftp> bin *Set data transfer type (binary)
200 Type set to I.
ftp> put sample.tif *Set transfer file name for verification
ftp> bye *Cut off server connection
221 Goodbye
NOTE
If the above are confirmed and file sharing still does not operate normally, consult the
network administrator for the environment you are using.
