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Chapter 6:
Troubleshooting

Tips for Troubleshooting

Troubleshooting usually falls into one of the following categories:

If you encounter difficulties during installation or operation of your Canon S530D
printer, quickly scan all topics until you find a description that approximates your
difficulty. Go through the related solutions until you find one that works.

Installation

The printer driver will not install properly.

Printed Output

The printed output is not coming out as expected.

Printer Hardware

The printer is not working or not working

as expected.

Error Message

You are getting an error message from the software

(displayed on the screen) or the printer (indicated by flashing lamps).

Customer Care Center

Canon offers a full range of customer technical

support options.

S530D QSG.book Page 59 Tuesday, May 7, 2002 4:14 PM

Содержание BJC-S530D

Страница 1: ...S530D Photo Printer Quick Start Guide...

Страница 2: ...subject to change without notice As an ENERGY STAR partner Canon U S A Inc has determined that this product meets the ENERGY STAR guidelines for energy efficiency All information regarding non Canon p...

Страница 3: ...oothing Rough or Jagged Edges 14 Optimizing Color Photographs 15 Adjusting Print Quality 17 Adjusting Color Balance Brightness and Saturation 18 Saving and Recalling Driver Settings 20 Chapter 3 Print...

Страница 4: ...ing on Canon Photo Paper Pro for Borderless Printing 4 x 6 56 Chapter 6 Troubleshooting Tips for Troubleshooting 59 Customer Care Center 73 Appendix Installing the Printer Driver 75 Uninstalling the P...

Страница 5: ...uide describes some of the features of your S530D Photo Printer and how to use them For more detailed information view the S530D User s Guide on the Setup Software User s Guide CD ROM Windows Driver f...

Страница 6: ...ftware application into a format that the printer can understand and provides other handy features such as monitoring the levels of ink in the printer Selecting the S530D Photo Printer for Use If the...

Страница 7: ...ptimal results Canon recommends that you use genuine Canon media with your S530D Photo Printer Be sure to follow all instructions on storing handling and printing on the media Media to Avoid Never loa...

Страница 8: ...anon Photo Paper Pro 1 sheet Left Canon Photo Paper Pro 4 x 6 20 sheets Left Canon Photo Paper Pro for Borderless Printing 4 x 6 20 sheets Left Canon High Gloss Photo Film 1 sheet Left Canon Glossy Ph...

Страница 9: ...ven if you intend to store them in clear plastic folders To load plain paper or other Canon media 1 Make sure the paper thickness lever is set correctly for the media used 2 Pinch and slide the paper...

Страница 10: ...nlight or other light sources humidity temperature exposure to cigarette smoke and ozone are just some of the factors that can impact image permanence While many of these variables cannot be controlle...

Страница 11: ...Start then Windows XP Select Control Panel then Printers and Other Hardware then Printers and Faxes Other Windows versions Select Settings then Printers 2 Double click Canon S530D click the document n...

Страница 12: ...for more precise control for finer details For Mac OS Text Use to print text documents Graphic Use to print documents that contain text and color photos business graphics etc The printer driver automa...

Страница 13: ...You can change how the image is printed without affecting the original image file To change the page setup in Windows 1 From an application File menu select Print 2 With Canon S530D as the selected pr...

Страница 14: ...manually joined together Click Specify to set the image divisions how many tiles the image will break into Booklet Printing Data is printed in such a manner that pages can be collated properly in the...

Страница 15: ...ting on borderless paper click the Borderless Printing checkbox then follow the on screen instructions Set a Scale percentage value between 50 and 200 to print the image in a size different from the o...

Страница 16: ...e layout If the page layout is other than 1 Page Sheet Printing you can also select whether to print a Border around each page To print in reverse order check the Print in reverse order box If you are...

Страница 17: ...modes are unsatisfactory you may be able to improve the printing quality by Using Recommended Paper or Specialty Media Smoothing Rough or Jagged Edges Optimizing Color Photographs Adjusting Print Qua...

Страница 18: ...ro for Borderless Printing 4 x6 Canon High Resolution Paper Canon Glossy Photo Paper Canon High Gloss Photo Film These specialty media reproduce colors better than plain paper See Using Specialty Medi...

Страница 19: ...application File menu select Print 2 Make sure Canon S530D is the selected printer then click Properties 3 On the Effects tab click the Photo Optimizer PRO checkbox When Photo Optimizer PRO is checked...

Страница 20: ...box unchecked 5 Click OK Using the Vivid Photo Option Vivid Photo intensifies background colors for fields trees oceans and skies while maintaining natural skin tones for any people in the images To...

Страница 21: ...int Quality select Custom then click Set 4 Slide the Quality slide bar to Fine 5 Click OK The Set Print Quality dialog box closes 6 Click OK To adjust image quality in Mac OS 1 From an application Fil...

Страница 22: ...drag the Color Balance slide bar for each color to adjust the color settings The results will preview 6 Click and drag the Intensity slide bar to change the intensity saturation for the image The res...

Страница 23: ...ed 9 When done click OK To adjust color settings in Mac OS 1 From a Mac application select File then Print 2 Select Manual from the Print Mode drop down menu then click the Details button 3 Click the...

Страница 24: ...rofiles then type a name for your settings in the Name field You can also select an icon for this profile 6 Type a description of your settings 7 Click OK To save driver settings in Mac OS 1 From an a...

Страница 25: ...use 5 Click Retrieve from Profiles then click OK to confirm the profile change The profile settings will become active 6 Click OK again to close the Properties dialog box To recall driver settings in...

Страница 26: ...22 Advanced Print Features...

Страница 27: ...rint without a computer you will need a computer if you plan to use the Memory Card Utility which you would install on your computer Use this utility to perform several tasks associated with using a m...

Страница 28: ...e printed on one sheet D Quality Specify the print quality E Print Date Specify whether you wish to print the date of when the photo was taken F Optimize Image Specify whether the photo is to be adjus...

Страница 29: ...9 N Maintenance button Press this button to perform printer maintenance operations such as print head cleaning See Maintenance Procedures for Direct Printing on page 34 O Cancel button Press this butt...

Страница 30: ...tick Secure Digital SD Card MultiMedia Card Microdrive Flash ATA card PCMCIA Type II Keep the following tips in mind Format the memory card using your digital camera This printer does not support the...

Страница 31: ...sure the indicator lamp is not blinking 2 Press the printer POWER button to turn off the printer 3 Check that the indicator lamp is off and press the Eject button 4 Pull out the PC card adapter The f...

Страница 32: ...orted Media Types for Digital Cameras To use a digital camera 1 Turn on the printer 2 Connect the digital camera to the printer using either of the cables that come with the printer To determine which...

Страница 33: ...a single photo from the memory card Print Selected Allows you to specify up to 99 photos to be printed in one batch DPOF If Digital Print Order Format DPOF settings are specified in the digital camera...

Страница 34: ...copies photo correction quality and dated printing Setting the Number of Copies Use this setting to choose the number of copies to print in Print One mode Print button Cancel button Copies cannot be s...

Страница 35: ...ton 3 Select the media type by pressing the left or right button Setting the Print Layout You can set the number of photos layout to be printed on one sheet of paper Operation Panel Display Media Name...

Страница 36: ...on to select the desired print mode 2 Move the cursor to Quality by pressing the up or down button 3 Select the quality by pressing the left or right button When the number of stars is high the photos...

Страница 37: ...for reproducing vivid colors Vivid Photo To set only one correction function follow the procedure below To do more detailed photo adjusting 1 Repeatedly press the right button until you see ON next to...

Страница 38: ...printer is on 2 Load letter size paper 3 Press the Maintenance button The icon appears in Required Sheets 4 Press the right button once The icon appears 5 Press the Print button Nozzle check pattern...

Страница 39: ...rinting a Nozzle Check Pattern on page 34 If there is no improvement repeat head cleaning up to three times If there is still no improvement perform head refreshing See Refreshing the Print Head on pa...

Страница 40: ...ly Always use the Memory Card Utility to eject a memory card Before you eject a memory card be sure to discard the icon into the Trash When you select Change the drive s read write attribute and set t...

Страница 41: ...ard Close Closes the Memory Card Utility The following additional options appear on all Windows operating systems except Windows XP Start an application Starts an application Depending on the applicat...

Страница 42: ...e or Read write mode of the card slot by following the on screen instructions By default the mode is set to Read only Be sure to eject the memory card before you change the mode Auto start an applicat...

Страница 43: ...m automatically identifies the type of data stored in the memory card and starts the appropriate application When this option is not selected the specified application is not started even if the memor...

Страница 44: ...t this option the system automatically identifies the type of data stored in the memory card and starts the appropriate application Always start the same application When you select this option the sy...

Страница 45: ...igning the Print Head Printing a Nozzle Check Pattern Cleaning the Print Head Monitoring Ink Levels The print driver allows you to monitor the level of ink in each ink tank To monitor ink levels in Wi...

Страница 46: ...dow to close the BJ Status Monitor then click OK to close the Properties dialog box To monitor ink levels in Mac OS While you re printing the BJ Print Monitor can display ink levels indicating when th...

Страница 47: ...slot then gently insert it 5 Press down on the ink tank until it clicks into place 6 Close the front cover Aligning the Print Head Before using the printer align the print head to ensure the best qual...

Страница 48: ...dle look smooth and uniform 8 For each color on the test printout enter the number in the Print Head Alignment dialog box that corresponds with the smoothest looking test pattern 9 When finished click...

Страница 49: ...ea of the print head that discharges ink contains nozzles tiny openings from which the ink is sprayed You may see faded or streaked colors and text in your printed output if the nozzles are clogged or...

Страница 50: ...e vertical lines in the second pattern stand out the print head position must be adjusted See Aligning the Print Head on page 43 To print a nozzle check pattern in Mac OS 1 Make sure the printer is on...

Страница 51: ...ctions Cleaning the Print Head If your printed output appears faded streaked or scratchy the print head may need to be cleaned See the S530D User s Guide on the Setup Software User s Guide CD ROM for...

Страница 52: ...the amount of ink remaining If an ink tank is empty replace it See Monitoring Ink Levels on page 41 for instructions on how to check ink tank levels To clean the print head in Mac OS 1 Make sure the p...

Страница 53: ...also make high quality color prints on Canon specialty paper PhotoStitch helps you to stitch together different parts of a single photo or combine multiple related photos into a panoramic or fully as...

Страница 54: ...install ImageBrowser and PhotoStitch in Mac OS 1 Close any open applications 2 Insert the Setup Software User s Guide CD ROM in the CD ROM drive Double click the CANON_BJ icon on your desktop then dou...

Страница 55: ...ies menu click Easy PhotoPrint then Easy PhotoPrint To open Easy PhotoPrint from ZoomBrowser EX 1 In ZoomBrowser EX select the image you want to print 2 From the File menu click Print then Easy PhotoP...

Страница 56: ...you lay out and trim your photo size or index pictures with the click of a mouse With Easy PhotoPrint you can specify different paper type settings for different printouts When your photo layout is c...

Страница 57: ...e will preview 3 Adjust the position of the cropping area around the image 4 When satisfied click OK With your S530D printer once a paper type is selected the Vivid Photo function becomes active Selec...

Страница 58: ...picture To use PhotoRecord 1 Click Start then All Programs then Canon PhotoRecord then PhotoRecord 2 By default the PhotoRecord Print Modes wizard will appear You can use this wizard to select your s...

Страница 59: ...ties menu then click PhotoStitch from the final menu The PhotoStitch Launcher will appear 3 From this window click the PhotoStitch 3 1 Merge Images icon The main window will appear 4 Follow the on scr...

Страница 60: ...aper Pro for Borderless Printing 4 x 6 media This paper is designed to let you print images that cover the entire surface of the card without a white border This media is intended for use with Easy Ph...

Страница 61: ...w the printing area then click OK then Next 8 Specify the number of photo tiles you want to place in a single page Select 1 1 row when printing a photo with no margins If you select the Automatic clip...

Страница 62: ...The Page Setup dialog box will appear 6 Click Borderless Printing then select 4 x 6 or Letter under Paper Size Choose your Orientation and click OK 7 When the You selected Borderless Printing dialog b...

Страница 63: ...r difficulty Go through the related solutions until you find one that works Installation The printer driver will not install properly Printed Output The printed output is not coming out as expected Pr...

Страница 64: ...plications on your computer can interfere with the installation routine Close any software applications including any virus detection software on your computer before reinstalling the printer driver S...

Страница 65: ...stall the software again Also see the S530D User s Guide on the Setup Software User s Guide CD ROM for more information CD ROM drive not working properly WINDOWS Use My Computer to confirm that the CD...

Страница 66: ...ightness and Saturation on page 18 Low ink or ink tank may need to be replaced Verify that you have sufficient ink in the ink tanks See Monitoring Ink Levels on page 41 If necessary replace the ink ta...

Страница 67: ...anon Media on page 4 Banding appears on printed image or White streaksarein printout Print head needs to be aligned Perform print head alignment See Aligning the Print Head on page 43 Print head nozzl...

Страница 68: ...aused before it was printed turn the printer and the computer off then turn both back on again or cancel any print jobs using the BJ Status Monitor or BJ Print Monitor See Cancelling a Print Job on pa...

Страница 69: ...ter off open the front cover and remove the pieces of paper Reload paper into the automatic sheet feeder then press RESUME CANCEL button next to the POWER button on the printer If you turn the printer...

Страница 70: ...click Finder then BJ Print Monitor 2 Highlight the job to be canceled 3 Click the Stop Printing icon in the Print Queue dialog box The print job will be canceled and the paper ejected Printer not set...

Страница 71: ...is warming up or is processing a print job If the POWER lamp blinks orange or green and orange alternately see Handling Error Messages on page 69 Computer printer needs to be reset Reboot the computer...

Страница 72: ...ve Windows 98 or later you can also run the Disk Cleanup utility WINDOWS XP 1 Click Start then My Computer then right click the C drive icon 2 Click Properties from the drop down menu 3 Click the Disk...

Страница 73: ...ton For more information see the troubleshooting topic Paper feeds incorrectly or paper jam on page 65 4 orange flashes empty ink tank One of the ink tanks is empty Replace it See Monitoring Ink Level...

Страница 74: ...rectly WINDOWS The BJ Status Monitor opens and displays a message when an error occurs Read the error message then click the Guide tab to display more information about solving the problem MAC OS If B...

Страница 75: ...ink tank is replaced Press the Cancel button to stop printing 102 Position of paper thickness lever is incorrect Printing will start when you set the paper thickness lever to the correct position Pre...

Страница 76: ...m a digital camera see the user s guide that came with the digital camera 802 803 809 Error occurred in printer Press the Cancel button to stop printing turn off the printer wait awhile and then turn...

Страница 77: ...nd System for product specifications and technical information 1 800 526 4345 Technical support free of service charges Monday Saturday excluding holidays for products still under warranty 1 757 413 2...

Страница 78: ...74 Troubleshooting...

Страница 79: ...between the printer and computer is securely connected 3 Turn the computer on then insert the S530D Setup Software User s Guide CD ROM in the CD ROM drive The setup program should run automatically W...

Страница 80: ...tions This may take a few minutes 11 Click Yes if you are prompted to restart the computer To install the printer driver in Mac OS 1 Be sure the printer is off before continuing 2 Make sure the USB ca...

Страница 81: ...reen instructions Uninstalling the Printer Driver To uninstall the printer driver in Windows 1 Click Start All Programs then Canon S530D then Uninstall 2 Click Yes to confirm that you want to uninstal...

Страница 82: ...12 MB RAM 30 MB free hard disk space Safety Information Warnings and Cautions This guide uses the following icons to indicate situations that could cause damage or injury Read and follow all of these...

Страница 83: ...hands holding both ends of the printer To avoid dropping the printer and causing injury always carry it carefully when moving it to another location Never place the printer near flammable solvents suc...

Страница 84: ...r cord could cause a fire or electric shock Never plug the printer power cord into a power outlet power board double adapter etc that is shared by other devices or office equipment To help prevent the...

Страница 85: ...nter Never use flammable sprays near the printer Gases in the spray could cause a fire or electric shock if they come in contact with electrical components inside the printer Never insert your fingers...

Страница 86: ...esigned to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used i...

Страница 87: ...equired to stop operation of the equipment Use of shielded cable is required to comply with Class B limits in Subpart B of Part 15 of FCC Rules Canon U S A Inc One Canon Plaza Lake Success NY 11042 U...

Страница 88: ...printer cable USB Material AWG28 data wiring pair or AWG20 to 28 distribution pair Type Twisted pair shielded cable Length Up to 16 4 feet 5 0 m Connectors USB standard Series B pluggable Acoustic noi...

Страница 89: ...a Regular size Letter Legal 4 x 6 A4 A5 B5 US Com 10 European DL envelopes Custom size Width 3 54 to 8 5 in 90 0 to 215 9 mm Height 4 72 to 23 0 in 120 0 to 584 2 mm Weight Automatic feed 17 28 lb for...

Страница 90: ...product due to abuse mishandling improper packaging by you alteration accident electrical current fluctuations failure to follow operating maintenance or environmental instructions prescribed in Canon...

Страница 91: ...ct will be returned to you without charge by the ASF Repairs not covered under this limited warranty will be charged to you at such costs as each ASF may generally establish from time to time InstantE...

Страница 92: ...lude any other items in the return shipping container This limited warranty gives you specific legal rights and you may also have other rights that vary from state to state Support program specifics a...

Страница 93: ...ia how to load 5 Custom print mode 8 customer care center contacting 73 D default printer setting 2 digital cameras 28 supported media types 28 using 28 DPOF print mode 29 Draft print mode 8 driver de...

Страница 94: ...ode button 29 monitoring ink levels 26 41 N nozzle check pattern printing 34 45 O online product registration 78 Operation Panel camera mark 29 Cancel button 25 Copies 25 Cursor 25 Cursor button 24 Fi...

Страница 95: ...topping from a memory card 30 troubleshooting bad printouts 62 troubleshooting problems with 65 using Easy PhotoPrint 51 without a computer 23 problems what to do to fix 59 R registering your product...

Страница 96: ...92 Index W warranty 86 Z ZoomBrowser EX 50 installing 49 using 51 viewing photos 51...

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