24-hour, Fax-On-Demand System for product specifications and technical information
((1
1--8
80
00
0--5
52
26
6--4
43
34
45
5))
Free technical support Monday—Saturday (excluding holidays) for products still under warranty
((1
1--7
75
57
7--4
41
13
3--2
28
84
48
8))
Technical support 7 days a week (excluding holidays) for products no longer under warranty, at $9.99 per call
((1
1--7
75
57
7--4
41
13
3--2
28
84
48
8))
If the problem can’t be corrected by using one of the above technical support options, you will be asked to
follow the applicable procedures for warranty service. N
No
otte
e tth
ha
att a
a d
da
atte
ed
d p
prro
oo
off o
off p
pu
urrcch
ha
as
se
e ((b
biillll o
off s
sa
alle
e)) iis
s
rre
eq
qu
uiirre
ed
d tto
o vve
erriiffy
y e
elliig
giib
biilliitty
y a
att tth
he
e ttiim
me
e o
off s
se
errvviicce
e.. TTh
hiis
s rre
eq
qu
uiirre
em
me
en
ntt w
wiillll b
be
e s
sa
attiis
sffiie
ed
d b
by
y p
prro
ovviid
diin
ng
g a
a cco
op
py
y o
off
y
yo
ou
urr d
da
atte
ed
d b
biillll o
off s
sa
alle
e.. Y
Yo
ou
u w
wiillll a
alls
so
o n
ne
ee
ed
d tto
o s
su
up
pp
plly
y tth
he
e p
prro
od
du
ucctt s
se
erriia
all n
nu
um
mb
be
err..
C
Ca
arrrry
y--IIn
n//M
Ma
aiill--IIn
n
Carry-In/Mail-In is a service program by which your defective product is repaired by an ASF. The name and
telephone number of the ASF(s) nearest to your location may be obtained from our Web site at:
www.usa.canon.com, or by calling the Canon Customer Care Center at 1-800-423-2366. If shipping is involved,
it is your responsibility to properly package and send your defective product, together with your dated proof of
purchase, a complete explanation of the problem and a return address, to the ASF at your expense. Do not
include any other items with your product. The repair(s) covered by this limited warranty will be made and the
product will be returned to you without charge by the ASF. Repairs not covered under this limited warranty will
be charged to you at such costs as each ASF may generally establish from time to time.
IIn
ns
stta
an
nttE
Ex
xcch
ha
an
ng
ge
e†
InstantExchange is a warranty program that expedites, usually by the next business day,†† the exchange of a
defective product with a refurbished product. The refurbished product you receive will be covered by the
balance of the period remaining on your original limited warranty. N
No
otte
e tth
ha
att b
by
y u
us
siin
ng
g tth
hiis
s s
se
errvviicce
e y
yo
ou
u w
wiillll k
ke
ee
ep
p
tth
he
e rre
ep
plla
acce
em
me
en
ntt p
prro
od
du
ucctt tth
ha
att iis
s s
se
en
ntt tto
o y
yo
ou
u,, a
an
nd
d y
yo
ou
urr o
orriig
giin
na
alllly
y p
pu
urrcch
ha
as
se
ed
d p
prro
od
du
ucctt s
sh
ha
allll b
be
ecco
om
me
e tth
he
e p
prro
op
pe
errtty
y
o
off C
Ca
an
no
on
n. InstantExchange warranty program service is available only during the express limited-warranty
period for your product and only in the continental United States, Alaska and Hawaii during such period.
If the Canon Customer Care Center representative cannot correct the problem with your product over the
telephone, and you elect InstantExchange warranty program service, the representative will issue you a
reference number upon verification of warranty eligibility. You will be asked for information pertaining to your
defective product and for a ship-to location for the replacement product (street address only). You must also
provide a major credit card number that will be pre-authorized by Canon in an amount up to the cost of a new
product at the time you elect InstantExchange warranty program service. Y
Yo
ou
urr ccrre
ed
diitt cca
arrd
d n
nu
um
mb
be
err w
wiillll b
be
e
cch
ha
arrg
ge
ed
d iin
n a
an
n a
am
mo
ou
un
ntt u
up
p tto
o tth
he
e cco
os
stt o
off a
a n
ne
ew
w p
prro
od
du
ucctt (i) if you do not return your defective product to a Canon
repair facility by the date specified by Canon and in the manner described below; (ii) if the defect(s) in the
product is/are not covered by this limited warranty; or (iii) if the warranty period on the product has expired or
has not been sufficiently established by your supplying the appropriate documentation.
The Canon repair facility will ship out the replacement product via overnight courier, prepaid by Canon. After
receipt of the replacement product (with instructions and a pre-paid return waybill), follow the instructions to
ship the defective product to a Canon repair facility. You must return the defective product in the shipping
carton in which the replacement product was packed (be sure to retain your printhead and ink tanks), and you
must include the reference number, a
a cco
op
py
y o
off y
yo
ou
urr d
da
atte
ed
d p
prro
oo
off o
off p
pu
urrcch
ha
as
se
e (bill of sale) and a complete
explanation of the problem. D
Do
o n
no
ott iin
nccllu
ud
de
e a
an
ny
y o
otth
he
err iitte
em
ms
s iin
n tth
he
e rre
ettu
urrn
n s
sh
hiip
pp
piin
ng
g cco
on
ntta
aiin
ne
err.
This limited warranty gives you specific legal rights, and you may also have other rights that vary from state to state.
Appendix
5
52
2
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