Troubleshooting
Meaningless
characters
printed
(continued)
Try This
Previous print job
paused before it
was finished
If a previous print job was paused before it was printed, turn the
printer and the computer off, then back on again, or
W
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ND
DO
OW
WS
S
1. Click S
Stta
arrtt, then S
Se
ettttiin
ng
gs
s, then P
Prriin
ntte
errs
s.
2. Double-click C
Ca
an
no
on
n S
S3
30
00
0 and cancel any unfinished print
jobs.
M
M
A
AC
C
O
OS
S
On your keyboard, press the Apple Command key (
) and
the period key (.) at the same time. The print job will be
cancelled and the paper ejected.
Verify that the S300 is the selected printer. See “Selecting the S300
Printer for Use” on page 2.
Incorrect printer
driver selected
Bad (corrupted)
file
Create the document again and print it. If it prints successfully, the
original file was corrupted.
Problem
Possible Cause
Problem
When a printer error occurs, the POWER lamp flashes green and orange. Count the number
of orange flashes between green flashes to determine and resolve the problem:
Printer does
not print/
flashing lamp
on printer
Possible Cause
Try This
Alternately
flashes green and
orange (service
error)
1. Turn the printer off, and unplug it from the power outlet.
2. Plug the printer in again, and turn it back on.
If the error message persists after restarting the printer, contact the
Customer Care Center.
2 orange flashes
(paper is out or
not feeding
correctly)
If printer is out of paper, load a stack of paper in the paper rest.
Ensure the paper is loaded correctly, then press the RESUME/CANCEL
button on the printer.
If the paper is jammed, turn the printer off and clear the jam, then
press the RESUME/CANCEL button. See “Paper jams in the printer” on
page 29. For tips on loading media, see “Loading Paper and Other
Media” on page 4.
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3
32
2
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