Synergy Troubleshooting Guide Page 2
Troubleshooting a Pump
Confirm a
Pump’s
operation by opening all valves in-
volved in bleeding and turning the pump on at 100% Duty
from the
Diagnostic Screen
. If the pump is not physically
vibrating from operation, trace the power connection for
the pump back to its control board (Board ID should be on
your
Plumbing Schematic
). If the board does not have
an activity light corresponding with turning the pump on
and off from the
Diagnostic Screen
, then the board needs
replacement. If the pump is still not vibrating, then the
pump is faulty and will need replacement. If the pump is
vibrating but no fluid is moving into or out of the pump,
confirm that are no loose tubes in the lines by disconnecting
the inputs and outputs of the pump, and routing them into
a bucket filled with water. If there is suction, verify that all
tubing behind and in-front of the pump is solid, and recon-
nect the pump. If there is still no suction then the pump is
faulty and needs replacement.
Troubleshooting a Ball Valve
For a
Ball Valve
, confirm its operation by cycling it from
the
Calibration Screen
or
Diagnostic Screen
and listening
for its function. If the valve is not making noise, confirm
the 3-wire power harness for the valve. If necessary, trace
the harness back to its control board (Board and Port IDs
are noted on the
Plumbing Schematic
), confirm that the
red and green lights for that ball valve port on the control
board alternate when the valve is supposed to be toggling
on and off. If the lights are not toggling, the board is faulty
and it will need to be replaced.
Troubleshooting Flow Sensors
Locate the Flow Sensors for the pump on the
Diagnostic
Screen
and press
Reset
on each of them. For the pump
connected to the flow sensors, open a source valve on the
suction side of the pump. This can be either water or pre-
treat. Disconnect the output of the flow sensors manifold
and aim it into an empty container. Set the Pump Duty to
25%, then turn the pump on. Time for 15 seconds, then
turn the pump off. Check the Flow Sensors on the
Diag-
nostic Screen
, if they display any volume greater than 10
ounces, then those flow sensors are working. If the flow
sensors do not stop incrementing after the pump has shut
off, check the connection to the control board for those flow
sensors. Disconnect and reconnect the flow sensors that are
still incrementing.
If the Flow Sensors did not increment, or one displayed
a value significantly less than the others (a difference of
20% or more), that flow sensor should be replaced. Mixing
Operations can continue using only 2 flow sensors.
If issues with the Flow Sensors persist, contact Brown
Manufacturing.
Troubleshooting the Teknic Hub
This operation applies to any of these issues:
• When Start is Pressed the Belts do not move.
• An error message appears at Start stating that the
Teknic Hub is not connected.
• Motors are not responding to control within the
Diagnostic Screen.
Verify the following
• Check all connections between the Lower Cabinet,
the Frame and the Spray Chamber.
•
Confirm USB connections to the Teknic Hub in the
Electrical Channel behind the yellow panels in the
frame.
•
Confirm all 8-Pin Motor Connections to the Teknic
Hub are connected to the Motors.
•
Confirm the Power connection to the Motor.
• Attempt Restarting the Synergy Pretreater Com-
puter and Teknic Hub.
If the issue persists, contact Brown Manufacturing.