Fault diagnosis
2016-03-02 / DIS 840_58300000176874_ara_en_c
Copyright by BSH Hausgeräte GmbH
Page 13 of 157
4.2
Result faults
Faults that are plainly due to incorrect operation or inadequate maintenance may not be dealt with under the guarantee. Appropriate instructions for use and maintenance may be
found in the specified chapters of the instruction manual (IM) and brief description (BD).
Experience shows that, when recording a fault report it is important to establish not only the symptoms observed but also the circumstances in which the fault occurs.
•
Is the problem present all the time, does it occur sporadically or at specific intervals?
•
Were different programmes or detergents being used or tested?
•
Does the problem date back to a specific event (new tableware, change of detergent, ...)?
•
Does the problem affect only tableware in certain areas (only the top or bottom basket, only in the corners, ...)?
The functional test must be carried out in the customer service test programme using the “glass door”.
Fault
Possible cause
Troubleshooting
Baskets badly loaded. Utensils placed too
closely together
► Check the loading of the baskets. (See IM, chapter Tableware and utensils)
►
Observe instructions for loading the appliance correctly (Page 72)
Spray arms clocked by tableware or the
cutlery drawer
► Arrange utensils so that the spray arm can rotate without obstruction. (See IM,
Tableware and utensils)
►
Loading the appliance correctly (Page 72)
Utensils were precleaned too vigorously,
causing the sensors to choose a gentler
programme. Some stubborn dirt cannot be
completely removed.
► Don’t prewash the utensils; remove only large food remnants.
► Advise customer:
Recommended programme Eco50°
Filter inserted incorrectly or not engaged in
the body of the pump.
► Position the filter correctly and latch it into place (see IM, Maintenance and care)
The coarse, micro and fine filters are
soiled
► Clean the filters (see IM, Maintenance and care)
Spray arm nozzles or top spray are
blocked (e.g. lemon pips and such)
► Advise customer:
Clean the nozzles and top spray and correctly position and latch the filter. (See IM,
Maintenance and care)
Residues on the utensils or in the
appliance - gritty food remnants
The spray arm bearing is stiff (soiling
around the bearing)
► Clean the parts
► Advise customer:
Instruct the customer to use the correct filters