Fault diagnosis
2016-03-02 / DIS 840_58300000176874_ara_en_c
Copyright by BSH Hausgeräte GmbH
Page 18 of 157
Fault
Possible cause
Troubleshooting
The washing water is too salty, either be-
cause the salt dispenser is not properly
closed or because salt was spilled while it
was being refilled
► Close the salt dispenser properly or remove any spilled salt (by means of a
prewash)
Large areas of contact between cutlery
items and insufficiently tilted e.g. spoons
prevent water from running off and leads
to marks
► Advise customer:
Load cutlery in such a way as to minimise its areas of contact.
The coarse, micro and fine filters are
soiled
► Clean the filters (see IM, chapter Maintenance and care)
No rinse aid in the appliance or setting too
low. (combination detergents have less
rinsing effect than separate rinse aids)
► Replenish the rinse aid and check the dosage (see IM, chapter Rinse aid)
Hardness range incorrectly set or total wa-
ter hardness greater than 50°dH
► Checking the residual hardness in the washing and rinsing cycle
► Set up the water-softening system as described in the instruction manual (see IM,
chapter water-softening system)
► Refill the salt
Marks on the cutlery
Extremely small stains or residues at con-
tact points are due to the laws of physics
and therefore unavoidable.
► Advise customer:
They can be minimised by taking the steps described in this section.
►
Loading the appliance correctly (Page 72)
Poor drying result - general causes
Removing the tableware
-
When removing tableware, always begin with the lower basket. Then empty the
upper basket, and then, if present, remove the contents of the cutlery drawer.
-
Water droplets on the lower edges of utensils and on the tableware or cutlery
basket cannot be completely avoided.
► Leaving the appliance for a long period with the door closed after a completed
wash cycle (e.g. overnight) should be avoided.
-
Once the tableware has lost its residual heat, the drying effect is reversed. The
moisture inside the appliance condenses back onto the cool tableware and forms
droplets.
► Advise customer:
Remove utensils about 30 min after the end of the programme.