Boca Systems M144PA, Руководство пользователя

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14.4 BOCAMODEMcard-PC
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Appendix D: Servicing Your Boca Product
If your product requires service, first contact the authorized dealer
from whom you purchased the modem. If the dealer is unable to
assist you, and you must contact Boca Research, Inc., please follow
the instructions below.
Our electronic BBS is available 24 hours a day at (407) 241-1601
and will support data transmission speeds up to 28.8Kbps with
settings of N, 8, 1. Once your modem is functional, the BBS may
be helpful (especially during off hours) if you have a question
about product settings, or if you wish to download special
software or utilities.
If the Troubleshooting section (Section Three) did not resolve your
problem, you may call our technical support staff for assistance. If
you haven’t referred to the Troubleshooting section, do so now.
NOTE: CALLING TECHNICAL SUPPORT WITHOUT
COMPLETE AND ACCURATE INFORMATION
CONCERNING YOUR PROBLEM MAY BE BOTH TIME-
CONSUMING AND FRUSTRATING FOR YOU.
1. When calling Boca Research Technical Support, have the
following information available:
• Board or external unit name and part number
• Computer manufacturer
• Computer Model
• Peripherals in system
• Operating system and version
If you suspect a problem with a specific program or software
package, make note of the name, version or release number,
and manufacturer of the software.