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Bloom Lab shows
recoverable error.
Bloom Test strip was inserted
earlier than expected.
Remove the Bloom Test strip from the Bloom Lab and follow the
steps according to the Bloom App.
QR code on the Bloom Test strip
cannot be read.
Remove the Bloom Test strip from the Bloom Lab and follow the
steps according to the Bloom App.
Try inserting the Bloom Test strip slower or faster.
Bloom Test strip has been used
already or does not match the
information provided on the regis-
tered test package.
Remove the Bloom Test strip from the Bloom Lab and follow the
steps according to the Bloom App.
Bloom Test strip was not inserted
properly.
Remove the Bloom Test strip from the Bloom Lab and follow the
steps according to the Bloom App.
Bloom Test strip was removed
during measurement.
Re-insert the Bloom Test strip into the Bloom Lab and follow the steps
according to the Bloom App.
Bloom Test strip inserted too late
for measurement.
Repeat the testing procedure by using a new test.
Information: When a Bloom Test strip is inserted later than expected,
the sample can not be evaluated.
The temperature that the Bloom
Lab is exposed to is above 40°C
(104°F).
Ensure an ambient temperature below 40°C (104°F). Take care that
the Bloom Lab is not exposed to direct sunlight.
The temperature the Bloom Lab is
exposed to is below 15°C (59°F).
Ensure an ambient temperature above 15°C (59°F).
Bloom Lab shows
fatal error.
Bloom Lab internal error, not
recoverable.
Contact technical support for assistance.
Bloom Lab does not
work.
Bloom Lab has no power supply. Make sure that the Bloom Lab is plugged in as instructed.
Bloom Lab internal error. Contact technical support for assistance.
Bloom Lab not responding. Disconnect and reconnect the Bloom Lab from the power supply and
wait for the boot process to be finished.
Table N°3: Bloom Lab Troubleshooting.
7.2. Bloom App
The following table (Table N°4) highlights possible errors you might face when using the Bloom App. The app will guide you
on how to handle these errors. If you experience any other issues with the Bloom App, not covered in the table below, contact
Bloom Diagnostics’ technical support (see section 9.).