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6.2. Error case
Errors are indicated via the Bloom Lab’s LED ring in red. Error messages and their meanings are described in table N° 2.
Further information about the error is displayed in the connected Bloom App.
Recoverable errors
Fatal error
A blinking red and white ring
means that something went
wrong. The user is invited to
check their Bloom App to learn
how to solve the problem.
A steady, bold red LED circle indicates
that an error has occurred which will
require servicing of the Bloom Lab to
rectify (for contact details see section 9).
Table N°2: LED ring indications: error case.
In the case that the LED indication differs from the error message demonstrated in the Bloom App, please contact our techni-
cal support (see section 9).
7. Troubleshooting
7.1. Bloom Lab
Report fatal errors and malfunctions of the Bloom Lab to Bloom Diagnostics by making use of the contact information provided
in section 9. The following table (table N°3) highlights possible errors you might face when performing Bloom Tests, determines
possible malfunction messages, and provides instructions on how to correct those problems.
Bloom Lab test processing
Error
Possible cause
Action to correct the error
Caution: The result is
lost if the connection
is re-established
with another device.
Bluetooth
connection lost or
cannot be
established.
Too large distance or obstruc-
tions between Bloom Lab and
smartphone.
Bring the smartphone close to the Bloom Lab and ensure there are
no obstructions in between. Re-establish the Bluetooth connection.
Bloom Lab or smartphone
switched off.
Check to make sure that the Bloom Lab is connected to a power
supply and the smartphone is switched on.
Re-establish the Bluetooth connection.
Bluetooth not enabled on smart-
phone.
Check that the smartphone’s Bluetooth is enabled and ready to pair.
Re-establish the Bluetooth connection.
Bloom Lab not responding.
Disconnect and reconnect the Bloom Lab from the power supply and
wait for the boot process to be finished.
Establish the Bluetooth connection.
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