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Dashboard Warnings
When you access the dashboard, you see the status of all Locations in your account in the first column of the Location Table.
You can use the arrow that appears when you hover with the mouse over the area next to the column title “Status”, to sort your
locations by dashboard warning category. In this way, your locations with errors and warnings will appear on top of the list.
Troubleshooting
Warnings
Warnings are indicated by a yellow triangle:
“Subscription expires in < 30 days!”
Corrective action
:
•
If you desire to continue to use the BG-Counter, make
sure to renew your subscription.
“No connection in the last 8 – 24 h”
•
This serves as an early warning indicating connectivity
issues.
•
If this message appears frequently but the cellular signal
is strong and there are no power issues, it is an indication
of 2G/3G network congestion.
•
Many cellular service providers are shutting down their
2G and/or 3G networks, so installing a BG-Counter 2 with
4G/LTE connectivity may result in more frequent and re-
gular updates.
Error messages
Error messages are indicated by a red circular warning sign:
“No connection in >24 h”
Possible causes:
•
The
trap has lost power or has been shut off.
•
The battery has been depleted, or the solar panel is not
charging.
•
The cellular signal is too weak or non-existent.
•
The cellular network refuses connection or is overloaded.
•
The electronics have failed.
Corrective actions:
•
Check the power source (e.g. battery charge or solar pa-
nel orientation).
•
Check cellular coverage and signal strength at trap loca-
tion.
•
Perform a reset (disconnect power, wait 30 s, reconnect
power).
•
Contact distributor or Biogents technical support.
“Fan failure detected”
•
The fan current is very low or zero.
Corrective action
:
•
Check the fan for proper connection and operation.
“Refill CO
2
(very low or empty)”:
•
CO
2
supply < 10 %
Corrective action:
•
Replace the CO
2
cylinder of your trap, then click on the
“Fill CO
2
” button on the settings page.
“Subscription has expired, transmission disabled”
Corrective action:
•
Contact your distributor or Biogents about renewing your
subscription.
“CO
2
supply at < 25 %”
Corrective action:
•
Make sure to replace the CO
2
cylinder in time so that the
trap does not run out of CO
2
.
“High fan current (fan blocked or wrong fan)”
•
The wrong fan is installed in a BG-Pro (5 V fan instead of
12 V fan).
•
The fan may be blocked by an object or animal (such as a
lizard trying to steal the captured mosquitoes).
Corrective actions:
•
Check the label on the BG-Pro fan.
•
Remove any object blocking the fan.
