60 "DUMMY QUESTIONS"
TROUBLESHOOTING
E M E R G E N C Y C O N D I T I O N S
E M E R G E N C Y C Y C L E
Question/Problem
Answer/Check points
Emergency settings
are correct but send-
ing emergency mes-
sage does not work.
- Is there enough charge in the battery? The
more bars in the battery indicator (
;
), the
better charge. If the battery is low, charge it or
replace it with a charged battery. The phone
can also be configured to send notifications of
changes in battery status. See
PAGE 50
.
- Is the message transmission working cor-
rectly? Deliveries of all messages, including
MPTP messages, are fully handled by and in
the responsibility of the GSM network operator
and services can vary substantially.
- The network might be busy at the very
moment. By turning the
MPTP message stor-
age
on, the phone will automatically try to
resend the message later on. See
PAGE 30
.
- Also make sure, the phone is not located in a
shadow area at the moment. In order to oper-
ate correctly, there must be good GSM network
signal, and adequate satellite coverage and
the GPS antenna must have an obstructed view
to sky.
Question/Problem
Answer/Check points
How can I be sure that
someone received the
emergency message?
- Turn the
Emergency confirmation
setting
on. This way the phone will continue sending
the message until it gets acknowledgement
message. See
PAGE 39
.
NOTE: Do not turn this feature on if the feature
is not supported by the control system.
The phone makes
noise while making
emergency cycle. I
want it to be quiet.
- Check the box
Silent
for
Active
(emergency)
environment
.
- Also make sure, volume level is set to zero
(volume tab located on the leftmost edge) in
Silent
profile. See
PAGE 42
.
What if I accidently
press the Beneguard
button; Is it possible to
cancel the emergency
cycle somehow?
What if it has already
started, is it possible
to cancel ongoing
emergency cycle?
- Set emergency cycle cancellation time for
e.g. 7 seconds. See
PAGE 38
. Then you can can-
cel the whole emergency cycle by pressing
c
within 7 seconds.
- If you have set emergency tones and dis-
plays on, you will also hear the cancellation
tone and see the timer in the display. See
PAGE 43
.
You cannot cancel the ongoing emergency
cycle entirely, but you can cancel the rest of
the emergency cycle by pressing
c
and
holding it down for about 5 seconds.