"DUMMY QUESTIONS" 59
TROUBLESHOOTING
N E W A D D I T I O N A L F E A T U R E S
S M S S E R V I C E N U M B E R
T R A C E L O G
E M E R G E N C Y S E T T I N G S
Question/Problem
Answer/Check points
I have purchased
some new features,
but none of them
works.
Have you activated the new features?
When you purchased the features, you got a
Service activation key
. You need to save the key
in order to activate additional features. See
PAGE 12
.
Question/Problem
Answer/Check points
SMS service number,
what is it used for?
I found another data
field for this same
number in
Telematic
settings
. What is it
used for?
-
SMS service number
is used for delivering
normal short messages, but it can be used for
delivering MPTP messages, as well. You get
the number from your local network operator.
You must store the number, e.g. in the datafield
located in the
User settings
. See
PAGE 20
.
- The service provider may supply you with
another, separate number for the MPTP mes-
sages. This is the way for ensuring that impor-
tant messages are delivered in time if the
normal SMS message centre is very busy and
loaded with traffic all the time. See
PAGE 30
.
Question/Problem
Answer/Check points
The Benefon Configu-
rator does not load
the Trace log in the
display.
- Ensure that the phone contains logged
information (positions). The phone makes the
log automatically when the GPS is used.
- The
Read trace log
box must be checked in
the Benefon Configurator. You will find it as
follows: Open the
Edit
menu, select
Configura-
tor..
and go to the
Mobile phone startup tasks
to check the box.
- To load the log from the phone later on in
the same session, select
Read trace log
from
the
Mobile
menu.
Question/Problem
Answer/Check points
I cannot send emer-
gency messages. I
wonder whether I
have forgotten some
essential settings?
- Is there a valid SIM card inserted in the
phone?
- Have you stored
Emergency center numbers
and enabled them? See
PAGE 39
.
- Have you pressed the Beneguard button in
the same way,
the
SOS activation
is config-
ured? See
PAGE 38
.
- Have you stored
SMS service number
in the
phone? See
PAGE 30
. The number can also be
the same which is used in normal short mes-
sages. See
PAGE 20
.
- Have you transferred these settings in the
phone? See
PAGE 11
.