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15 Product Support and Maintenance
15.1 Cleaning
1. Disconnect power to the Safety Controller.
2. Wipe down the polycarbonate enclosure and the display (models with display) with a soft cloth that has been
dampened with a mild detergent and warm water solution.
15.2 Repairs and Warranty Service
Contact Banner Engineering for troubleshooting of this device. Do not attempt any repairs to this Banner device; it contains
no field-replaceable parts or components. If the device, device part, or device component is determined to be defective by
a Banner Applications Engineer, they will advise you of Banner's RMA (Return Merchandise Authorization) procedure.
Important: If instructed to return the device, pack it with care. Damage that occurs in return shipping is
not covered by warranty.
To assist Banner Engineering with troubleshooting a problem, while the PC is connected to the Safety Controller, go to Help
in the software and click Support Information. Click Save Controller Diagnostics (located at Help > Support Information) to
generate a file that contains status information. This information may be helpful to the support team at Banner. Send the file
to Banner according to the instructions provided on screen.
15.3 Contact Us
Banner Engineering Corporate headquarters is located at:
9714 Tenth Avenue North
Minneapolis, MN 55441, USA
Website:
Phone: + 1 888 373 6767
For worldwide locations and local representatives, visit
15.4 Banner Engineering Corp. Limited Warranty
Banner Engineering Corp. warrants its products to be free from defects in material and workmanship for one year following the date of shipment. Banner Engineering Corp. will
repair or replace, free of charge, any product of its manufacture which, at the time it is returned to the factory, is found to have been defective during the warranty period. This
warranty does not cover damage or liability for misuse, abuse, or the improper application or installation of the Banner product.
THIS LIMITED WARRANTY IS EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES WHETHER EXPRESS OR IMPLIED (INCLUDING, WITHOUT LIMITATION, ANY
WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE), AND WHETHER ARISING UNDER COURSE OF PERFORMANCE, COURSE OF DEALING
OR TRADE USAGE.
This Warranty is exclusive and limited to repair or, at the discretion of Banner Engineering Corp., replacement. IN NO EVENT SHALL BANNER ENGINEERING CORP. BE
LIABLE TO BUYER OR ANY OTHER PERSON OR ENTITY FOR ANY EXTRA COSTS, EXPENSES, LOSSES, LOSS OF PROFITS, OR ANY INCIDENTAL, CONSEQUENTIAL OR
SPECIAL DAMAGES RESULTING FROM ANY PRODUCT DEFECT OR FROM THE USE OR INABILITY TO USE THE PRODUCT, WHETHER ARISING IN CONTRACT OR
WARRANTY, STATUTE, TORT, STRICT LIABILITY, NEGLIGENCE, OR OTHERWISE.
Banner Engineering Corp. reserves the right to change, modify or improve the design of the product without assuming any obligations or liabilities relating to any product
previously manufactured by Banner Engineering Corp. Any misuse, abuse, or improper application or installation of this product or use of the product for personal protection
applications when the product is identified as not intended for such purposes will void the product warranty. Any modifications to this product without prior express approval
by Banner Engineering Corp will void the product warranties. All specifications published in this document are subject to change; Banner reserves the right to modify product
specifications or update documentation at any time. Specifications and product information in English supersede that which is provided in any other language. For the most
recent version of any documentation, refer to:
www.bannerengineering.com/patents
XS/SC26-2 and SC10-2 Safety Controllers
www.bannerengineering.com - Tel: + 1 888 373 6767
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