MASTER
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Instruction Manual
Chap. 1
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14
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1.8 Technical support
To guarantee our customers optimum use of the product purchased,
Paolino Bacci S.r.L.
provides the
following technical support services:
Customer service:
Office services provided by qualified operators, who are able to diagnose and decide upon the
interventions required to restore damage and malfunctions of the machinery. These services are
provided mainly over the phone; they provide assistance to maintenance technicians during
troubleshooting and repair works. Technical assistance uses the diagnostic service provided via
MODEM if it is installed on the machinery.
Spare parts support:
office service provided by qualified operators, which you may address to request spare parts of the
machinery.
Support services are open during the working hours and days mentioned in the following tables. The
office hours referred to in the tables below are Italian based on the time zone of Rome (GMT+1,00 h).
WEEKDAYS (FROM MONDAY TO FRIDAY)
HOURS
ACTIVE SERVICE
8.00 – 18.00 (GMT + 1,00h)
Customer service
Spare parts support
Paolino Bacci S.r.l.
Viale Palermo, 32
Italy - 56021 Cascina (PISA)
Tel.+39 050 754 91
Fax. +39 050 754 975
www.bacci.com
Remember to always specify the data contained on the machine identification plate.
Ordinary maintenance must be carried out by user personnel. Servicing of electrical, pneumatic, etc. circuits must
be carried out by qualified personnel, duly authorised by Paolino Bacci S.r.l.
Содержание MASTER
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