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Troubleshooting an installation
Installing the Avaya S8700 Media Server with an Avaya G650 Media Gateway
289
December 2003
Installing the license and Avaya authentication
files
Cannot use SAT commands
- Make sure you are using the correct IP address: 192.11.13.6 and
port (5023)
- Make sure you are using the correct login and password.
Cannot ping out to customer’s network
- Make sure in the LAN security settings that "output from server" for
icmp are checked.
Cannot ping media server from
customer’s network
- Make sure in the LAN security settings that "input to server" for
icmp are checked.
Cannot access media server remotely
- Make sure in the LAN security settings that "input to server" are
checked for telnet, https (Web access), and def-sat (SAT commands
access). The LAN security settings can be changed on the Web
interface with a direct connection to the media server.
LED display on IPSI is flashing
- IPSI LED has not been programmed with switch and location
(DHCP)
- IPSI LED has not had an IP address assigned to it (static IP
addressing)
Cannot access IPSI for static addressing
- Make sure you are plugged into the Services (top) port
- Make sure the ARP cache is cleared on the laptop. In an MS-DOS
window, type
arp -d 192.11.13.6
and press Enter.
No "V" on IPSI LED
- IPSI is not connected to Ethernet switch or network. Connect cable
to bottom port on IPSI faceplate and to the Ethernet switch or the
customer’s network.
- Make sure port on Ethernet switch assigned to that IPSI is enabled.
"V" on IPSI LED is not filled in
- IPSI does not have an IP address assigned to it.
- IPSI has not been administered.
Get alarm when first connect to IPSI
- IPSI does not have current firmware. Upgrade firmware.
Get "Anonymous memory" message
when placing flashcard into PCMCIA
drive
- Flashcard may be faulty; replace it.
Problem
Solution
Problem
Solution
Cannot get files from RFA site
- Provide the correct SAP number.
License file won’t install
- Make sure there are not two license files on the server. If so, delete
one of them.
- May have corrupt file. Download file again from RFA site.
- If uploaded file using FTP, uploaded in ASCII mode instead of
binary mode. Upload using binary mode.
Media server is in no license mode
- Normal situation when license file is first installed because it cannot
see the IPSIs; they do not have IP addresses yet.
ASG doesn’t work
- Re-install Avaya authentication files.