Troubleshooting an installation
288
Installing the Avaya S8700 Media Server with an Avaya G650 Media Gateway
December 2003
Configuring the media server hardware
Problem
Solution
Cannot log into UPS subagent
- Make sure the SNMP Subagent is installed in the UPS.
- Make sure you are connected to the correct Ethernet port.
- Make sure you have the correct login ID and password. See the
user’s guide that comes with the SNMP Subagent.
See the job aid titled
Pre-Installation Information—Avaya S8700
Media Server
.
- Make sure the network card on the laptop is configured correctly.
See the job aid titled
Pre-Installation Information—Avaya S8700
Media Server
.
Cannot log into Ethernet switch
- Make sure you are connected to the correct Ethernet port. (One
Ethernet switch, it is the port marked Console)
- Make sure you have the correct login ID and password. See the
user’s guide that comes with the Ethernet switch.
See the job aid titled
Pre-Installation Information—Avaya S8700
Media Server
.
- Make sure the network card on the laptop is configured correctly.
See the job aid titled
Pre-Installation Information—Avaya S8700
Media Server
.
Cannot log into media server
- Make sure you are connected to the correct Ethernet port. (Default is
port 2 [Eth1] on the back of the server).
- Make sure you are using a crossover cable between the laptop and
server.
- Make sure the ARP cache is cleared on the laptop. In an MS-DOS
window, type
arp -d 192.11.13.6
and press Enter.
- Make sure you have connectivity. In an MS-DOS window, type
ping 192.11.13.6
and type Enter.
See the job aid titled
Pre-Installation Information—Avaya S8700
Media Server
.
- Make sure the network card on the laptop is configured correctly.
See the job aid titled
Pre-Installation Information—Avaya S8700
Media Server
.
Cannot access the Web interface
- Make sure you are plugged into the Services port (2 [Eth1])
- Make sure you are using the correct IP address: 192.11.13.6
- Make sure you are using the correct login and password.
See the job aid titled
Pre-Installation Information—Avaya S8700
Media Server
.
- Make sure your browser is configured correctly. See the job aid
titled
Pre-Installation Information—Avaya S8700 Media Server
.