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16.3.2 Service Info
The
Service Info
section displays a detailed record list of the device's service history
information. Each time the device is sent back to Autel for repair, the device's serial
number and the detailed repair information, such as the fault type, changed components,
or system reinstallation will be recorded and updated to the associated online product
account that will be synchronized to the
Service Info
section.
16.4 Complaint
The
Complaint
screen allows you to establish a new complaint case, as well as to view
historical complaint records.
Figure 16-2
Sample Complaint Screen
Complaint List
The complaint list normally displays all the complaint records and their status by default. The
summary information for each complaint item includes the Subject Name, Ticket ID, User's
Account ID, Date, and the Case Status.
There are two kinds of case status:
Open
—
indicates the complaint case has been started but not processed yet.
Closed
—
indicates the complaint case has been processed, solved, and closed.
To establish a new complaint session:
1.
Register the product online.
2.
Tap
Support
on the MaxiBAS Job Menu. The device information is automatically
synchronized with the online account.
3.
Tap
Complaint
on the Main Menu.
4.
Tap
New Complaint
at the upper-right corner. A selection menu with a category
