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59
Citadel Bed Frame System
TROUBLESHOOTING
If the equipment fails to operate correctly, the table below suggests some simple
checks and corrective actions. If these steps fail to resolve the problem, contact
ArjoHuntleigh or an ArjoHuntleigh-approved service agent.
Symptom
Possible Cause
Action
Audible tone when using
the bed
Bed is operating from the
backup battery
Check that the power supply cord is
plugged in and the electricity supply
is functioning correctly
Check fuse in mains plug (where
fitted)
One or more bed
functions inoperative
Function(s) locked on
ACP
Unlock function(s) on ACP
Bed is difficult to
maneuver
Brake pedal in steer
position
Place brake pedals in the free
position
All indicator LEDs on
ACP lit or flashing
Duty cycle of electrical
system exceeded
Refer to the section Over-Use
Lockout on page 32
Deck cannot be lowered
Height control software
error
Raise the deck to maximum height to
reset software
Error code E300 is
displayed
Control button depressed
for more than 90 seconds
Remove pressure from control
buttons. If error code does not clear
call an ArjoHuntleigh approved
service agent
Deck cannot be lowered
and error code AES is
displayed
Anti-Entrapment system
activated
Remove obstruction(s) from below
the deck. If bed still cannot be
lowered, call an ArjoHuntleigh
approved service agent
Error code E410
Service Error
Call an ArjoHuntleigh approved
service agent
Alarm sounds when
patient moves on the bed
Movement detection
threshold set too low
Increase
VariZone
patient movement
detection threshold setting
Errors in indicated patient
weight
Deck obstructed
Check to ensure the deck is not
touching furniture, curtains, cables,
etc.
Check to ensure that weight has not
been added to the bed without using
the auto compensation function.
Raise the bed from its lowest
position.
Nurse call function not
working
Nurse call cable not
connected or wrong type
Check to ensure cable is of correct
type and properly connected
Backrest does not lower
using the manual CPR
backrest release handle
Mis-adjustment of the
CPR backrest release
cable.
Pull CPR release handle and push
the backrest down to initiate lowering
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