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14.7 Troubleshooting
The radio will not initialize:
•
Check the connection to the "COM Port" setting on the System tab (
) of the Settings form.
•
Check that JMS is set for the correct "COM Port".
There are communication errors reported by one or more instruments:
•
Verify that the Jerome 451/651 is set up correctly according to the manual.
•
Check that the correct "Radio Model" (Nano) is selected on the System tab (
) of the Settings form.
•
If using Spectra radios, check that JMS and the Jerome 451/651 instruments are on
the same radio "Channel".
•
Check that the radio address in the instrument settings on the
matches the radio address on the Jerome 451/651.
•
Check the position of the radio antenna on the base station radio and the Jerome
451/651. Make sure that there is line-of-sight visibility, and the equipment is within
the working range of the radio. See
JMS consistently encounters errors while downloading sample data:
•
Check the position of the radio antenna on the base station radio and the 451/651.
Make sure that there is line-of-sight visibility.
•
If using Spectra radios, try setting JMS and the 451/651 to a different channel. If
there is interference from another radio source, using a different channel may avoid
it.
•
Increase the radio "Retries" on JMS and the 451/651. See "Retries" setting on the
System tab (
§13.2 Settings - System Options
) of the Settings form. See menu
SYSTEM / RADIO / RETRIES on the 451/651.
•
Verify that the Windows Language setting is set to "English".
The date and/or time of downloaded sample data is wrong:
•
Check the clock on the JMS PC.
JMS synchronizes the 451/651’s internal clock with
the PC
’s clock each time it polls data.
Verify that your PC meets the requirements necessary to run JMS:
•
Windows 7 or 10.
•
JMS requires 50 MB of free disk space; 500+ MB recommended for data storage.
•
JMS has been tested under US-English versions of Windows. Compatibility with
other language versions cannot be guaranteed.
To install JMS, the user must be an Administrator on the target PC:
•
See your IT department for assistance.