6. Trouble Shooting
If problems occur with the system, please use this trouble shooting guide to identify the cause
and correct the error.
Problem
Possible cause
Recommended action
No live image on
the screen but user
interface is present
on the display or
the image is frozen
The endoscope is not connected
to compatible monitor.
Connect an endoscope to the
blue port on the monitor.
The monitor and endoscope
have communication problems.
Restart the monitor.
The endoscope is damaged.
Replace the endoscope with
a new one.
A recorded image is shown on
the monitor screen.
Return to live image on
the monitor.
Low picture quality
Blood, saliva etc. on the lens
(distal tip).
If the object cannot be seen
clearly, clean the tip.
Absent or reduced
suction capability
or difficulty in
inserting endoscopic
accessory through
the channel
Channel blocked.
Withdraw the endoscope and
clean the working channel
using a cleaning brush or flush
the working channel with
sterile saline using a syringe.
Do not operate the suction
valve when instilling fluids.
Suction pump is not turned on
or not connected.
Turn the pump on and check
the suction line connection.
Suction valve is damaged.
Prepare a new endoscope.
Endoscopic accessory inserted
in working channel
(applicable
if suction is absent or reduced).
Remove endoscopic
accessory.
Check that the
accessory used is of the
recommended size.
Bending section not in
neutral position.
Move bending section into
neutral position.
Soft endoscopic accessory
difficult to pass through
working channel seal.
Use the enclosed introducer.
EN
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