Altigen MAX Communication Server ACC 6.0, Руководство администратора

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Chapter 15: Extension Configuration
190
MAXCS ACC 6.0 Administration Manual
WARNING!
Listening in to or recording a conversation without the consent of one or both
parties may be a violation of local, state, and federal privacy laws. It is the
responsibility of the users of this feature to assure they are in compliance with
all applicable laws.
•
License Assignment —Choose Concurrent Session or Dedicated Seat for the
selected extension.
•
Concurrent Session —When this extension is in recording state, a recording
license is consumed; otherwise, a recording license is not being consumed by
this extension.
•
Dedicated Seat —Assigns this extension a recording license for its exclusive
use. The license is consumed whether or not the extension is recording.
Recording Options for Non-Workgroup Calls
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Disable —No recording of non-workgroup calls.
•
Auto record to central location —Records all the extension’s non-workgroup calls,
which are saved to a centralized location (defined in System > Recording
Configuration – see “To Enable and Configure Centralized Recording” on page
104); this option requires either a shared Concurrent Recording Session license or a
Dedicated Recording Seat license to be available.
•
Record on demand to central location —Records non-workgroup calls on
demand, which are saved to a centralized location (defined in System > Recording
Configuration – see “To Enable and Configure Centralized Recording” on page
104); this option requires either a shared Concurrent Recording Session license or a
Dedicated Recording Seat license to be available.
•
Record on demand to extension VM —Records non-workgroup calls on demand,
which are saved to the extension’s voicemail box. No license is required for this
option.
Note:
The recorded file will not be forwarded to e-mail as an attachment even if mail
forwarding is enabled to forward voice mail to e-mail.
•
Record X out of 10 calls —If recording to a central location, automatically records
all incoming non-workgroup calls at a specified interval for every 10 calls. Group calls
are not recorded.
For example, if you set to record 4 out of 10 calls, the 1st-4th and 11th-14th, and
so on, will be recorded. The shaded calls will be recorded in the following example:
•
Insert Recording Tone— Plays a recording beep to alert the parties that the
conversation is being recorded.
Note:
•
The recording session starts when the call enters the connected state and ends when
hang up or flash is pressed, or when the call is transferred.
•
The recording setting at Extension Configuration only applies to non-workgroup
calls. The recording setting at Workgroup Configuration only applies to workgroup
calls. To allow an agent to record all calls ( non-workgroup and workgroup ), both
recording settings must be enabled.