MAXCS ACC 6.0 Administration Manual 167
C
H A P T E R
13
In Call Routing Configuration
In Call Routing rules determine how the system routes incoming trunk calls to various
targets. The system’s routing steps are as follows:
The In Call Routing Configuration window lets you enter Caller ID and DNIS numbers into
a routing table and set routing rules for a matched number.
To configure In Call Routing, select
PBX > In Call Routing Configuration
.
Step
Routing Process
1
Match DID number configured in extension, workgroup, or hunt
group. If there is no match, go to the next step.
2
Match caller ID defined in the Caller ID Routing table. If there is a
match and
•
today is a holiday, route the call according to the Holiday Profile’s
routing rules.
•
today is
not
a holiday, route the call according to business hour
routing rules defined in the Caller ID Routing configuration.
If there is no caller ID match, go to the next step.
3
Match DNIS number defined in the DNIS Routing table. If there is a
match and
•
today is a holiday, route the call according to the Holiday Profile’s
routing rules.
•
today is
not
a holiday, route the call according to business hour
routing rules defined in the DNIS Routing configuration.
If there is no DNIS number match, go to the next step.
4
If today is a holiday, route the call according to the Holiday Profile
configured for the trunk port that the call is coming in on. If today
is
not
a holiday, route the call according to the business hours
routing rules defined in the
In Call Routing
tab of the Trunk
Configuration window.
Содержание MAX Communication Server ACC 6.0
Страница 1: ...MAX Communication Server Administration Manual ACC 6 0 Update 1 1 2009 4413 0001 6 0 Update 1...
Страница 14: ...xii MAXCS ACC 6 0 Administration Manual...
Страница 16: ...2 MAXCS ACC 6 0 Administration Manual...
Страница 33: ...Chapter 1 Overview MAXCS ACC 6 0 Administration Manual 19 Total agents seats License Head per system 512...
Страница 34: ...Chapter 1 Overview 20 MAXCS ACC 6 0 Administration Manual...
Страница 98: ...Chapter 6 Voice Mail Configuration 84 MAXCS ACC 6 0 Administration Manual...
Страница 123: ...Chapter 9 Call Recording Configuration MAXCS ACC 6 0 Administration Manual 109 Figure 10 Recording Configuration Window...
Страница 124: ...Chapter 9 Call Recording Configuration 110 MAXCS ACC 6 0 Administration Manual...
Страница 128: ...Chapter 10 Application Extension Configuration 114 MAXCS ACC 6 0 Administration Manual...
Страница 186: ...Chapter 13 In Call Routing Configuration 172 MAXCS ACC 6 0 Administration Manual...
Страница 198: ...Chapter 14 Out Call Routing Configuration 184 MAXCS ACC 6 0 Administration Manual...
Страница 230: ...Chapter 15 Extension Configuration 216 MAXCS ACC 6 0 Administration Manual...
Страница 238: ...Chapter 16 Setting Up IP Extensions 224 MAXCS ACC 6 0 Administration Manual...
Страница 254: ...Chapter 18 Mobile Extension Configuration 240 MAXCS ACC 6 0 Administration Manual...
Страница 272: ...Chapter 20 Paging Group Configuration 258 MAXCS ACC 6 0 Administration Manual...
Страница 276: ...Chapter 21 Line Park Configuration 262 MAXCS ACC 6 0 Administration Manual...
Страница 298: ...Chapter 22 Workgroup Configuration 284 MAXCS ACC 6 0 Administration Manual...
Страница 316: ...Chapter 24 Network Configuration Guidelines for VoIP 302 MAXCS ACC 6 0 Administration Manual...
Страница 350: ...Chapter 25 Enterprise VoIP Network Management 336 MAXCS ACC 6 0 Administration Manual...
Страница 370: ...Chapter 27 System Report Management 356 MAXCS ACC 6 0 Administration Manual...
Страница 392: ...Chapter 28 Microsoft Exchange Integration 378 MAXCS ACC 6 0 Administration Manual...
Страница 400: ...Chapter 29 TAPI Integration 386 MAXCS ACC 6 0 Administration Manual...
Страница 439: ...MAXCS ACC 6 0 Administration Manual 425 UDP 10060 UDP 30 000 31 000 TCP 10064...
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