Altigen AltiWare OE/ACC Version 5.0, Руководство администратора

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Key AltiServ Characteristics
1-30 AltiWare OE System Installation & Administration Manual
— Line park appearance
— Group paging
— Release link tie for IP trunks
— Quick search improvement in ALL tab
— Automatic version upgrade during startup
• AltiView/AltiView IP Extension - a Windows-based desktop call
control and window popup application that interacts with AltiServ
through AltiLink Plus and provides easy-to-use call control,
monitoring and logging capability. In OE 5.0, the following
enhancements have been made:
— Conferencing of incoming calls
— Dropping conference members
— Activity display when a user is in RNA or DND state.
— Speed dial names based only on entries configured in AltiServ
— Release IP Tie Link option added to configuration
— Automatic version upgrade during startup
• AltiAgent
™
- a workgroup user version of AltiView; in addition to
AltiView features, also provides call statistics, call wrap up with data
entries, logon/logoff with reason codes and agent ready/not ready
status. In OE 5.0, the following enhancements have been made:
— Viewing of workgroup call priority
— Picking up or transferring calls from group queue
— Workgroup CDR/RTM revamping
— Microsoft Gold Certification
— Release IP Tie Link option added to configuration
— Automatic version upgrade during startup
• AltiSupervisor ™ - provides workgroup statistics, silent monitoring
and barge-in features. In OE 5.0, the following enhancements have
been made:
— Transferring call from workgroup queue
— Workgroup CDR/RTM revamping
— Microsoft Gold Certification