Altigen AltiWare OE/ACC Version 5.0, Руководство администратора

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Overview
AltiWare OE System Installation & Administration Manual 1-15
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• CDR Search - allows group supervisors to search CDR files and
workgroup CDR statistics for records that match selected criteria.
CDR Search provides workgroup statistics from the real-time
monitoring function used in the AltiSupervisor client application.
Settings in AltiAdmin let you specify time intervals for saving RTM
data.
• Call Queuing - places caller in a queue to wait until an ACD
workgroup member becomes available.
• Call Queue Announcement - an optional feature with Call Router
Advanced, before a call enters a group queue, the system announces
the expected wait time or call queue length to the caller.
• Call to Queue Alert - agents can be alerted via a beep and a screenpop
when a call enters the group queue.
• Configurable Call Wrapup Time - allows a group member some
time in between calls to wrap up on notes, prepare for the next call, or
logout of the group. This wrapup time is configurable on a per-member
basis.
Dialed Digit Translation - First Dialed Digit Translator
allows the administrator to select a single dialed digit that can
be assigned to route a call to any destination. Extension
Dialed Digit Translator allows predefined dialed digits by an
extension to be translated into a different dialing string.
Distinctive Ringing for Workgroup Calls - allows
workgroup incoming calls to use a different ringing cadence
from normal calls. (ACC feature only)
Holiday Routing - routes inbound DNIS and trunk calls on
designated holidays to specified destinations. You can create
separate routes for business and non-business hours on half-
day holidays. In OE 5.0, multiple Holiday Profiles can be configured
in a system. Also, multiple Holiday Profiles can be assigned to DNIS
Routing and Trunk In Call Routing entries.
• Hunt Group - a group of related phones that can be set up to share
particular lines, so that if the first line is busy, the next line is hunted
until a free line is found.
• Hunt Group/Workgroup Call Pickup - allows pickup of calls to a
specific group.
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