Altigen AltiWare OE/ACC Version 5.0, Руководство администратора

Страница: 335 / 470

Extension and Group Configuration
AltiWare OE System Installation & Administration Manual 10-47
10.
E
x
te
ns
io
n
&
G
ro
u
p
Confi
g
ur
a
tion
• Forward to Auto Attendant—use the drop-down list to select an
Auto Attendant to which to route the call. Auto Attendant settings are
established in Auto Attendant Select… on the Management menu.
• Forward to Line Park—if configured, select a Line Park group
(configured in “Line Park Configuration” on page 13-1) from the drop-
down list.
Enabling One Number Access
This check box option is available to all extension types, but with
qualifications:
• It is available to physical extensions only when the Forward to Voice
Mail option is selected.
• It is not available when Forward to Auto Attendant or Forward to
Extension is selected.
Enabling RNA/Logout Handling
This “Ring No Answer” check box option is available only to workgroups,
and only when Enable No Answer Handling is selected. When an agent
is rung and there is no answer, that member’s extension is automatically
logged out of the workgroup.
RNA Agent Not Ready Checkbox
Select this option to have the system automatically set an agent’s extension
in a workgroup to not ready if RNA is encountered.
Setting Huntgroup Handling
For huntgroup numbers, the Extension Configuration Answering window
lets you set the handling of normal inbound calls: how to route the
incoming call to an extension, using one of the following options:
• Ring First Available Member—first available extension in a
huntgroup. For example, if there are three member extensions in a
huntgroup, the call is always sent to the first member configured in the
huntgroup. If this member is busy, the call goes to the second member
configured and so forth.