The View Windows
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AltiWare OE System Installation & Administration Manual
The Reset button resets the selected trunk(s) to the idle status. You’ll be
asked to confirm the reset and a status message will tell you if the reset was
successful. You can select and reset multiple trunks.
Workgroup View Window
The Workgroup View window displays data and statistics for
workgroups:
Figure 6.
Workgroup View window
This window displays the following data:
•
Extension—the workgroup pilot extension number
•
Name—the workgroup name
•
Agents—the number of agents assigned to the workgroup
•
Login—the number of agents logged into the workgroup
•
Available—the number of agents who are available to receive
workgroup calls
•
DND—the number of agents who are unavailable with the Do Not
Disturb status
•
Wait—the number of agents who are in wrapup mode
•
Not Ready—the number of agents who are in Not Ready state
•
Not Available—the number of agents who are currently on the phone,
or who are unavailable with the Do Not Disturb or other status
•
Error—the number of agents with extensions that are left off-hook or
other user error
•
Logout—the number of physical extension agents who are logged out
•
Unstaff—the number of virtual extension agents who are logged out
•
Queue—the number of calls waiting to be answered
•
Waiting Time—the average waiting period before incoming calls are
answered
Содержание AltiWare OE/ACC Version 5.0
Страница 134: ...Software Installation Troubleshooting 3 52 AltiWare OE System Installation Administration Manual...
Страница 184: ...Activity 5 38 AltiWare OE System Installation Administration Manual...
Страница 240: ...Configuring the Triton T1 E1 PRI Board 6 56 AltiWare OE System Installation Administration Manual...
Страница 264: ...Outgoing Call Blocking 7 24 AltiWare OE System Installation Administration Manual...
Страница 288: ...Phrase Management 9 14 AltiWare OE System Installation Administration Manual...
Страница 344: ...Setting Up Monitor Lists 10 56 AltiWare OE System Installation Administration Manual...
Страница 348: ...Configuration 11 4 AltiWare OE System Installation Administration Manual...
Страница 358: ...14 4 AltiWare OE System Installation Administration Manual...
Страница 364: ...Feature Tips 15 6 AltiWare OE System Installation Administration Manual...
Страница 414: ...Changing TAPI Configuration Parameters 19 4 AltiWare OE System Installation Administration Manual...
Страница 452: ...G 12 AltiWare OE System Installation Administration Manual...
Страница 467: ...Index AltiWare OE System Installation Administration Manual I 15 Index...
Страница 468: ...Index I 16 AltiWare OE System Installation Administration Manual...