Altigen Altiware OE 4.5, Руководство по системному администрированию и установке, Страница: 41 / 455

Key AltiServ Characteristics
12 AltiWare OE System Installation & Administration Manual
• Flexible Wrapup Times and Inter Call Delays - can be used to set
delays before the system sends the next call to an extension. Further,
the user can manually set the extension state to Ready or Not Ready
to receive calls.
Automatic Call Distribution Features
Automatic Call Distribution (ACD) features include:
• Auto Logout - a workgroup member can be automatically logged out
if a call is not answered.
Logout on system startup or reboot - all workgroup
members are set to the “Logout” state at system startup or
reboot.
CDR Search (enhanced) - Contact Advantage option that
allows workgroup supervisors to search CDR files and
workgroup CDR statistics for records that match selected
criteria. In OE 4.5, CDR Search has been redesigned to provide
workgroup statistics from the real-time monitoring function used in the
AltiSupervisor client application. New settings in AltiAdmin let you
specify time intervals for saving RTM data.
• Call Queuing - places caller in a queue to wait until an ACD
workgroup member becomes available.
Call Queue Announcement - an optional feature with Call
Router Advanced, before a call enters a workgroup queue, the
system announces the expected wait time or call queue length
to the caller.
• Configurable Call Wrapup Time - allows a workgroup member
some time in between calls to wrap up on notes, prepare for the next
call, or logout of the workgroup. This wrapup time is configurable on
a per-member basis.
Holiday Routing - routes inbound DNIS and trunk calls on
designated holidays to specified destinations. You can create
separate routes for business and non-business hours on half-
day holidays.
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