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Basic CallRouter
354 AltiWare OE System Installation & Administration Manual
Call Route Response Data
The “Call Route Response” message, sent from CallRouter to AltiServ,
contains the search results of the Call Route Request Message. In the
CallRouter History window, this data shows how CallRouter handled each
call. Call Route Response data includes Matching Record (routing rule
CallRouter referred to for call routing) and Result (how and where the call
was routed), all collected via real-time monitoring.
Note: If no match is found between the Call Route Request Data and the
routing rules, the call is routed according to the business rules that
check monitored workgroups for the longest available agent,
maximum service level, and minimum expected delay.
Clearing Basic CallRouter History Data
To clear data from the CallRouter History window:
1. In the directory where CallRouter.exe resides, locate the
CallRouter.csv file.
2. Open CallRouter.csv and delete all contents.
3. Save and close CallRouter.csv.
Show Monitor
To view real-time data on incoming trunks to workgroups, select Show
Monitor from the View menu. (If the option is grayed out, stop
CallRouter.)