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Establishing Workgroup Membership
204 AltiWare OE System Installation & Administration Manual
• The first step is creating a workgroup pilot number, a type of logical
extension, as discussed under “Setting up Extensions” on page 191.
• Once the workgroup pilot number is created, you can use the
Answering window of Extension Configuration to establish call
answering options—for example, ringing the first available group
member, ringing the longest idle member, and so forth—as well as No-
Answering and other options.
• Also, once the workgroup pilot number is created, you can use the
Workgroup window to assign physical extensions as members of the
workgroup, as discussed below.
Note: A feature of workgroup membership is that all members are set to
the “Logout” state at system startup or reboot.
Establishing Workgroup Membership
There are two different ways to attach extensions to workgroups.
1. If you select a workgroup in the Extension Configuration General
window, then click the Workgroup tab; you open the Workgroup
view of the Workgroup window, which provides for adding extensions
to the selected workgroup and setting workgroup queue handling and
overflow.
2. If you select an extension in the Extension Configuration General
window, then click the Workgroup tab, you open the Extension view
of the Workgroup window, which provides for assigning workgroups
to the selected extension and for setting wrapup times.
This section discusses the first way first.
Important:
Regardless of which way you add extensions to workgroups,
the order in which you add extensions can have consequences.
For example, one way of handling incoming workgroup calls
is to always send the call to the first extension, if available, the
second if the first is not available, and so forth.
When you add an extension to a workgroup, the extension is in
the “Logout” state. The workgroup member must manually log
in.