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Advanced CallRouter
366 AltiWare OE System Installation & Administration Manual
Wait Time in Queue, type in the desired minutes. (By default, the
Extension ID field is grayed out.)
• Delete button - click Delete to remove the selected workgroup from
the display.
• Change Default Wait Time (in Advanced CallRouter only) - click
this button to change the default wait time associated with the work-
group queue.
Note: The workgroup to which incoming trunk calls will be routed via
CallRouter must be assigned to the Auto Attendant whose Action
is set to “Avd - Data Directed Routing,” with Application set to
the virtual extension you use to start CallRouter. For further
information on configuring Auto Attendants, refer to the AltiWare
OE System Installation and Administration Manual and the
AltiAPI Programmer Guide.
If you want to announce queue status to callers (Target action of
any routing rule is “Play WG Queue Status,”) complete the Virtual
Extension ID and Virtual Extension password fields using the
workgroup agent extension (and its password) specified in the rule.
To log on to multiple workgroups:
• Click Add again and enter the next Workgroup ID and Password.
Clearing Advanced CallRouter History Data
To clear data from the CallRouter History window:
1. In the directory where CallRouter.exe resides, locate the
CallRouter.csv file.
2. Open CallRouter.csv and delete all contents.
3. Save and close CallRouter.csv.