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Basic & Advanced CallRouter
AltiWare OE System Installation & Administration Manual 361
C
a
llRouter
• If Callee Info contains - lets you select Call Route Request data to
match against the customer record.
a) Select “Match one” or “Match all” from the dropdown list.
b) Select the items you want.
c) Click in the Data column and type to specify the data.
To manually specify data for an item, right-click the item, select
Input data and enter information in the column.
Notes:
• Caller Entered Digits must be numeric only.
• You can enter “*” as a wildcard character for any length of digits,
or “?” for a single digit.
For example, if you specify Call ID Data “510252,” this will match
all Caller IDs 510-252-xxxx. If you specify Call ID Data
“510252????,” this will match all Caller IDs 510 252-xxxx.
To specify data from an existing database, right-click the item,
select From user database, and enter information in the
DataSource dialog box.
5. Select a Target action for CallRouter to perform when Call Route
Request data matches this record.
Target action options: No Action, Goto Top Level, Goto Menu Item,
Repeat Current Level, Call to Extension/Workgroup, Call to Operator,
Dial by Name, Collect Extension, Directory Service, Record Message
(specify target data in accompanying text box), Mailbox Access,
Disconnect, System Callback, Collect Digits (specify fields in
accompanying Collect Digit dialog box, see Note below), Other DDR
Application (specify target data in accompanying text box), Play WG
Queue Status (specify target data in accompanying text box, see Note
below).
Note: Collect Digit Dialog Box