Ndrive HL User’s Manual
Warranty and Field Service
www.aerotech.com B-1
APPENDIX B: WARRANTY and FIELD SERVICE
Aerotech, Inc. warrants its products to be free from defects caused by faulty materials
or poor workmanship for a minimum period of one year from date of shipment from
Aerotech. Aerotech's liability is limited to replacing, repairing or issuing credit, at its
option, for any products that are returned by the original purchaser during the warranty
period. Aerotech makes no warranty that its products are fit for the use or purpose to
which they may be put by the buyer, where or not such use or purpose has been
disclosed to Aerotech in specifications or drawings previously or subsequently
provided, or whether or not Aerotech's products are specifically designed and/or
manufactured for buyer's use or purpose. Aerotech's liability or any claim for loss or
damage arising out of the sale, resale or use of any of its products shall in no event
exceed the selling price of the unit.
Aerotech, Inc. warrants its laser products to the original purchaser for a minimum
period of one year from date of shipment. This warranty covers defects in
workmanship and material and is voided for all laser power supplies, plasma tubes and
laser systems subject to electrical or physical abuse, tampering (such as opening the
housing or removal of the serial tag) or improper operation as determined by Aerotech.
This warranty is also voided for failure to comply with Aerotech's return procedures.
Laser Products
Claims for shipment damage (evident or concealed) must be filed with the carrier by the
buyer. Aerotech must be notified within (30) days of shipment of incorrect materials.
No product may be returned, whether in warranty or out of warranty, without first
obtaining approval from Aerotech. No credit will be given nor repairs made for
products returned without such approval. Any returned product(s) must be accompanied
by a return authorization number. The return authorization number may be obtained by
calling an Aerotech service center. Products must be returned, prepaid, to an Aerotech
service center (no C.O.D. or Collect Freight accepted). The status of any product
returned later than (30) days after the issuance of a return authorization number will be
subject to review.
Return Procedure
After Aerotech's examination, warranty or out-of-warranty status will be determined. If
upon Aerotech's examination a warranted defect exists, then the product(s) will be
repaired at no charge and shipped, prepaid, back to the buyer. If the buyer desires an
airfreight return, the product(s) will be shipped collect. Warranty repairs do not extend
the original warranty period.
Returned Product
Warranty
Determination
After Aerotech's examination, the buyer shall be notified of the repair cost. At such
time, the buyer must issue a valid purchase order to cover the cost of the repair and
freight, or authorize the product(s) to be shipped back as is, at the buyer's expense.
Failure to obtain a purchase order number or approval within (30) days of notification
will result in the product(s) being returned as is, at the buyer's expense. Repair work is
warranted for (90) days from date of shipment. Replacement components are warranted
for one year from date of shipment.
Returned Product
Non-warranty
Determination
At times, the buyer may desire to expedite a repair. Regardless of warranty or out-of-
warranty status, the buyer must issue a valid purchase order to cover the added rush
service cost. Rush service is subject to Aerotech's approval.
Rush Service
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