30
NEUROPROBE
®
500 PRO USER MANUAL
COPYRIGHT © 2006 - 2017, ACCELERATED CARE PLUS CORP., ALL RIGHTS RESERVED
TROUBLESHOOTING
The following table lists machine problem symptoms and possible areas to check for the problem causes. If these
suggested measures do not correct the machine malfunction, call your ACP Customer Support representative.
PROBLEM
CAUSE
REMEDY
Unit will not power on
(under line power
use)
Power Supply not plugged in to the
unit of AC outlet
Power Supply not operational
Verify if Power Supply is connected as appropriate
Verify AC outlet is functional
Verify power plug used is appropriate and undamaged (see
figure 1 below)
Inspect Power Supply operation per procedure below
Unit will not start
No program selected
Select mode of operation: Infrared therapy, sensory/motor,
noxious probe, nerve block
Cannot set carrier
frequency
Treatment in progress
Stop treatment, adjust, and re-start
Patient feels surging
or spiking sensation
during Estim.
Absent, inadequate, or improper
conductive medium interface
Lead wire(s): short or breakage
Non-conductive or poorly
conductive electrodes
Breakthrough effect of stimulation in
probe modes of operation
Replace with correct and adequate conductive medium
LEAD WIRE TESTER: Plug the distal (patient end) of the lead
wire into the test connectors while observing polarity (red /
black). Plug the device end of the lead wire into the receptacle
labeled LEAD WIRE TESTER. When the POWER is on, green
LED will turn on if the lead wire passes the test. LED will be
red if the lead wires are faulty and need to be replaced. (see
Figure 7. below)
Remove electrode(s) and replace if necessary
Adjust output up or down as necessary
Patient cannot detect
output during Estim
Failure of lead wire (s), electrode(s),
or conductive medium interface
Failure of the Neuroprobe
®
500
Pro
Use Neuroprobe
®
Output Tester to determine if unit has failed
or is operating incorrectly. Plug the Output Tester into the
Adapter. Turn on the Neuroprobe
®
. Increase output intensity.
If LED illuminates properly, test lead wire(s). (see figure 2
below) If LED is not illuminated, contact ACP Service Center
at (800) 350-1100.
LEAD WIRE TESTER: Plug the distal (patient end) of the lead
wire into the test connectors while observing polarity (red /
black). Plug the device end of the lead wire into the receptacle
labeled LEAD WIRE TESTER. When the POWER is on,
green LED will turn on if the lead wire passes the test. LED
will be red if the lead wires are faulty and need to be replaced.
If Output Tester shows the unit to be functional, and the Lead
Wire tester show the lead wires to be functional, examine the
electrodes, or conductive medium interface for problems.
SLD Infrared Pads
Red Diodes - some
light up others are
dim or out
Defective diodes
Contact ACP at (800) 350-1100 to replace the SLD Infrared
Pad
SLD Infrared Pads
All of the diodes are
inoperative
Defective unit or pad
Try another pad to determine if the same condition exists. If
neither pad lights up contact ACP at (800) 350-1100 to replace
the Neuroprobe
®
Unit. If one pad lights and the other does not
contact ACP at (800) 350-1100 to replace the SLD Infrared
Pad