PROBOIL.2X user & installation guide v1e-2
21
1.3
Troubleshooting:
⚠
If you suspect your product has a fault you can use the guide below or if you are unsure about your issue you
should isolate both the mains power and water and contact the service number on top of the boiler.
1.3.1
Boiler screen and interface:
Issue description:
Possible issue & solutions:
no display illuminated (only displaying
⏻
)
Unit is in standby mode: press and hold
⏻
for 1.5 seconds to revert
to normal mode.
no display illuminated (including no
⏻
)
No power: Check mains socket is on, check fuse in boiler plug,
check plug and socket on boiler left hand face is fully engaged.
Keys do not respond when touched
Screen is dirty or wet: clean the screen with a damp soapy non
abrasive cloth then dry. Ensure hands are dry when pressing keys.
Also please make sure clear film is removed (if applicable).
Error “E” code displayed on screen
E3 – no water in boiler, fill / flush with water, message will self
clear
E5, E6, E7, E8, E9 for service use only – contact service number on
top of unit.
1.3.2
Water temperature:
Issue description:
Possible issue & solutions:
Water temperature is lower or higher than
expected.
Press the “+” & “-“ keys and check the target temperature is as
expected.
Water temperature is lower than expected.
The boiler has not started its reheating cycle after its last use: the
boiler shows “READY” because only a small amount of water has
been used and it takes a few minutes for the boiler temperature to
equalise and then start its reheat cycle.
The boiler has not completed its reheating cycle after its last use:
the “HEATING” indicator is still showing during use.
Water temperature is lower or higher than
expected.
The boiler internal may be calcified and may need descaling.
Water temperature is lower than expected.
There has been a power cut (interruption to the power supply) the
boiler automatically turns back on into standby mode.
press and hold
⏻
for 1.5 seconds to revert to normal mode.
Follow “Periods of non-use” (1.1.5) guide to ensure water is
heated.
Water temperature is lower than expected.
The centre spout tube in the tap may be disconnected from the
aerator, see “descaling-aerator” section for more detail.
