Features
508
System functions and features as of R3.0
syd-0367/1.3 – R3.0 – 03.2013
The greeting is assigned an auto attendant's profile. As an option the profile can al-
ready comprise DTMF actions to offer the caller alternatives for handling the call.
With monitoring actions the
Auto attendant announcement
action is configured at
the parameter
End of greeting
. The number of the predefined announcement is also
defined here.
An announcement by the auto attendant (up to 50 announcements configurable)
comprises one or more sequences (up to 20 sequences configurable), each of
which comprises an action. The actions (
External audio source
/
Internal audio source
/
Ring back tone / Idle
/
Hold tone
) are played back for a set and configurable amount
of time. With the action
Position in queue information
a system text is played back
indicating the current position within the queue. At the end of a sequence the ac-
tion of the next highest sequence is carried out in each case; at the last sequence,
the action of the first sequence is carried out once again.
At the last sequence of an announcement 4 additional actions are selectable:
De-
flect to mailbox (with greeting)
,
Deflect to mailbox (without greeting)
,
Deflect to call
number
and
Leave a voice message
. Selecting any one of these actions exits the cur-
rent announcement. The action Deflect to mailbox can cause endless loops via the
same or several mailboxes with auto attendant announcements.
Note:
For the caller to hear the announcement, a through-connection has to be
made on the exchange side, i. e. from that moment onwards the caller
incurs call charges. Exception: The
charge-free call queue
is activated
(CM_3.1.4) and the
charge-free timer
(CM_3.1.5) has not yet expired.
Simplified configuration with AMS
The aforementioned configurations can all be carried out manually. However AMS
also provides the possibility of configuring several steps automatically. The para-
graphs below illustrate the partially automated configuration of a simple queue:
Requirement:
The audio texts of the required language are stored in the file system of the com-
munication server. The necessary licences are available and the DSP settings are
set.
1. Create a queue in CM_3.1.12 and give it a name (e. g. Q1). Select the size of the
queue (
Max. number of entries
). Define the destination or combination of desti-
nations and select
Auto attendant profile
=
New...
2. Give the profile a name in the pop-up Wizard window (e. g. Q1). Select
Create
user with mailbox
=
Yes
and enter a call number. Select
Create auto attendant an-
