Features
422
System functions and features as of R3.0
syd-0367/1.3 – R3.0 – 03.2013
9. 6. 1. 5
Audio guide
The Audio Guide provides the date, time and call number of voice messages re-
ceived and explains the procedure and administration for navigating the voice mail
menu when retrieving your own voice messages.
Three Audio Guide languages can be loaded onto the system simultaneously and
individually allocated to each mailbox.
Tips:
– You can skip the Audio Guide information using the #-key.
– The information relating to the voice messages can be activated or
deactivated for each mailbox using the parameter
Listen to voice mes-
sage information
.
See also:
The procedure for loading the Audio Guide in the correct audio format is
described in detail in the AMS Help.
9. 6. 1. 6
Auto-Attendant
The Auto Attendant is one possibility for carrying out predetermined actions while
a greeting is played back. The actions are either initiated by the caller (
DTMF ac-
tions
) or triggered by the system itself (
Monitoring actions
).
For each greeting each mailbox can be assigned the profile of an Auto Attendant.
The caller then has the possibility for instance of influencing the way in which his
call is handled. If he presses one of the digit keys 0…9 while greeting is being
played back, the action assigned to that key is carried out immediately. If he
presses the #-key or waits for the end of the greeting, the action assigned to the
End of greeting
parameter is carried out.
The parameter
Delay after end of greeting
is used to delay the subsequent action by
up to 9 seconds. The delay is not taken into account if the #-key is used to skip to
the end of the greeting.
For the actions, in addition to phone number digits, some macros can be entered
for destinations:
