ZyXEL Communications Prestige 650ME, User Manual, Page: 175 / 199

Prestige 650ME ADSL Bridge
Troubleshooting 16-1
Chapter 16
Troubleshooting
This chapter covers potential problems and the corresponding remedies.
16.1 Problems Starting Up the Prestige
Table 16-1 Troubleshooting the Start-Up of Your Prestige
PROBLEM CORRECTIVE ACTION
None of the
LEDs turn on
when I turn on
the Prestige. Make sure that the Prestige’s power adapter is connected to the Prestige and plugged in to
an appropriate power source. Check that the Prestige and the power source are both turned
on.
If the error persists, you may have a hardware problem. In this case, you should contact your
vendor.
1. Make sure the Prestige is connected to your computer's serial port.
VT100 terminal emulation.
9600 bps is the default speed on leaving the factory.
Try other speeds in case the speed has been changed.
I cannot
access the
Prestige via
the console
port.
2. Make sure the communications
program is configured correctly.
The communications software
should be configured as follows:
No parity, 8 data bits, 1 stop bit, data flow set to none.
16.2 Problems with the LAN Interface
Table 16-2 Troubleshooting the LAN Interface
PROBLEM CORRECTIVE ACTION
Cannot access the
Prestige from the
LAN. If the LAN LED on the front panel is off, check the connection between your Prestige
and the Ethernet device. Refer to the
Rear Panel and Connections section for
details.
Check for faulty Ethernet cables.
Make sure your NIC (Network Interface Card) is installed and functioning properly.
Check the TCP/IP configuration on your computer. Make sure that the IP address
and the subnet mask of the Prestige and your computer(s) are on the same subnet.