ZyXEL Communications P-873HNU-51B, User Manual

Page: 266 / 339

Chapter 33 Troubleshooting
P-873HNU(P)-51B User’s Guide
266
1
Check the hardware connections, and make sure the LEDs are behaving as expected. See the Quick
Start Guide for hardware connections information and
Section 1.5 on page 20 for LED behaviors.
2
Make sure you entered your ISP account information correctly in the Network Settings >
Broadband screen. These fields are case-sensitive, so make sure [Caps Lock] is not on.
3
If you are trying to access the Internet wirelessly, make sure that you enabled the wireless LAN in
the VDSL Router and your wireless client and that the wireless settings in the wireless client are the
same as the settings in the VDSL Router.
4
Disconnect all the cables from your device, and follow the directions in the Quick Start Guide to
connect them again.
5
If the problem continues, contact your ISP.
I cannot access the Internet through a DSL connection.
1
Make sure you have the DSL port connected to a telephone jack (or the DSL or modem jack on a
splitter if you have one).
2
Make sure you configured a proper DSL WAN interface (Network Settings > Broadband screen)
with the Internet account information provided by your ISP and that it is enabled.
3
Check that the LAN interface you are connected to is in the same interface group as the DSL
connection (Network Settings > Interface Group).
4
If you set up a WAN connection using bridging service, make sure you turn off the DHCP feature in
the LAN screen to have the clients get WAN IP addresses directly from your ISP’s DHCP server.
I cannot access the Internet through an Ethernet WAN connection.
1
Make sure you have the ETHERNET WAN port connected to a broadband modem or router in your
network.
2
Make sure you configured a proper Ethernet WAN interface (Network Settings > Broadband
screen) with the Internet account information provided by your ISP and that it is enabled.
3
Check that the LAN interface you are connected to is in the same interface group as the Ethernet
WAN connection (Network Settings > Interface Group).
4
If you set up a WAN connection using bridging service, make sure you turn off the DHCP feature in
the LAN screen to have the clients get WAN IP addresses directly from your ISP’s DHCP server.
I cannot connect to the Internet using a second DSL connection.