Chapter 19 Troubleshooting
NWA5000 / WAC6500 Series User’s Guide
183
1
Check the hardware connections, and make sure the LED is behaving as expected. See the Quick
Start Guide and
.
2
Make sure the NWA/WAC is connected to a broadband modem or router with Internet access and
your computer is set to obtain an dynamic IP address.
3
If you are trying to access the Internet wirelessly, make sure the wireless settings on the wireless
client are the same as the settings on the NWA/WAC.
4
Disconnect all the cables from your device, and follow the directions in the Quick Start Guide again.
5
If the problem continues, contact your ISP.
I cannot access the Internet anymore. I had access to the Internet (with the NWA/WAC), but
my Internet connection is not available anymore.
1
Check the hardware connections, and make sure the LED is behaving as expected. See the Quick
Start Guide and
2
Reboot the NWA/WAC.
3
If the problem continues, contact your ISP.
The Internet connection is slow or intermittent.
1
There might be a lot of traffic on the network. Look at the LED, and check
.
If the NWA/WAC is sending or receiving a lot of information, try closing some programs that use the
Internet, especially peer-to-peer applications.
2
Check the signal strength. If the signal is weak, try moving the NWA/WAC closer to the NWA/WAC
(if possible), and look around to see if there are any devices that might be interfering with the
wireless network (microwaves, other wireless networks, and so on).
3
Reboot the NWA/WAC.
4
If the problem continues, contact the network administrator or vendor, or try one of the advanced
suggestions.
Advanced Suggestions
Check the settings for QoS. If it is disabled, you might consider activating it. If it is enabled,
you might consider raising or lowering the priority for some applications.
Summary of Contents for NWA5121-N
Page 10: ...10 PART I User s Guide...
Page 38: ...38 PART II Technical Reference...
